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For Companies At a Glance
- Tasks: Manage customer orders and support sales representatives in a dynamic team.
- Company: Family-run distributor of medical products with a friendly and ambitious culture.
- Benefits: Competitive salary, annual bonus, and generous benefits package.
- Why this job: Join a vital team and make a difference in customer service within healthcare.
- Qualifications: Good communication skills and experience with Sage software preferred.
- Other info: Part-time options available; diverse candidates encouraged to apply.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Our client was established in 1995 as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is the wholesale arm of a successful healthcare services company based in Enfield, London.
The company has an exciting new opportunity to work in a Customer Services role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant.
This is a key position within the company’s vitally important Customer Services Department and consists of day-to-day involvement in the various activities of its busy team. The successful applicant would work under the supervision of the company’s Operations Manager with the position consisting of the following key responsibilities:
Key Responsibilities
- Customer Correspondence: Administering incoming phone orders from pharmacies and processing them using the company’s Sage software platform; a requirement to provide general information to customers would also be involved.
- Sales Representative Support: Providing general support to the company’s team of 17 Area Sales Managers operating in the field.
Profile
- Good communication skills
- Experience with Sage software beneficial
- Personable and reliable team player
- Strong organisational and processing ability
- Excellent attention to detail
Job Specification
- Job Title: CUSTOMER SERVICES CO-ORDINATOR
- Reporting to: OPERATIONS MANAGER
- Location: NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TG
- Start Date: September/October 2025
- Hours: 8.30am – 5.30pm – MONDAY – FRIDAY (Part-time role to be considered)
- Salary: £28,000 (Gross) p.a. & Annual Bonus / Benefits Package
Please attach your CV to the link provided, together with a covering letter with details of your current and expected package.
DISABILITY CONFIDENT: Please note that our client is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.
DIVERSITY COMMITMENT: As part of our efforts to reflect our diverse customers we are actively seeking to hire ongoing diverse candidates from all backgrounds.
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Customer Services Coordinator employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, be ready to demonstrate your ability to connect with people. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or projects in the past. This will help you stand out as a reliable team player when you chat with the hiring manager.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Customer Services Coordinator role. We want to see how your background aligns with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our friendly and ambitious team. Be personable and show us your enthusiasm for the role and the company.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hiring People
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. Understanding their role in the healthcare market will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Services Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers or team members in the past.
✨Get Comfortable with Sage
If you have experience with Sage software, great! If not, take some time to learn the basics. Being able to discuss how you would handle phone orders and customer queries using this platform can set you apart from other candidates.
✨Be Personable and Reliable
The company values a friendly and ambitious team environment. During the interview, let your personality shine through. Share stories that highlight your reliability and teamwork skills, as these are crucial for the role.
