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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring smooth communication and service delivery.
- Company: Join CHH, a fast-growing company at the forefront of smart city innovations.
- Benefits: Develop your skills in a supportive team environment with opportunities for growth.
- Why this job: Be part of meaningful projects that enhance productivity and efficiency across industries.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Proficiency in ERP systems is a plus; apply now to make an impact!
The predicted salary is between 28800 - 43200 £ per year.
Would you like to work for a company that’s growing fast and committed to investing in its people? If you’re looking for a place to develop your skills, work with a great team, and contribute to meaningful projects, then this could be the role for you! CHH, are at the centre of some of the most exciting industries, providing cutting-edge connectivity solutions that power smart city transformations and innovation. From bespoke cable assemblies to integrated cabinets and managed services, they support engineers across a range of industries, helping them boost productivity and efficiency. Who They’re Looking For: The company are seeking a highly organised and efficient Account Manager to join their team. As an Account Manager, you will be the dedicated point of contact for Managed Services clients, ensuring seamless communication, service, and results. This role involves managing customer interactions, resolving issues, and identifying opportunities to expand existing accounts. Your proactive management and communication will play a crucial role in meeting both customer expectations and internal targets. Client Communication & Service Management Serve as the primary contact for Managed Services customers, addressing requirements and resolving issues to maintain smooth operations. Build and maintain strong relationships with customer contacts, ensuring exceptional service delivery. Prepare, interpret, and present reports derived from ERP systems, translating data into meaningful insights. Regularly monitor, review, and meet customer KPIs. Meetings & Reporting Organise, attend, and lead internal and external customer meetings to ensure effective communication and follow-through on actions. Present performance updates and capture any customer feedback to enhance future service offerings. Business Development Identify and develop new opportunities within existing customer accounts to drive growth and improve service offerings. Work closely with customers to understand and align with their evolving requirements, submitting proposals accordingly. Supply Chain & Managed Services Coordination Oversee cost-saving initiatives on existing items to meet customer and CHH-defined targets. Review and manage inventory levels, ensuring stock is maintained at optimal levels for customer and CHH needs. Internal Collaboration Build effective working relationships across CHH departments to ensure timely communication of key information and actions. Requirements: Proven experience in account management, ideally within supply chain, managed services, or a similar field. Strong communication skills with an ability to manage relationships at multiple levels. Proficiency in ERP systems and data interpretation for reporting purposes. A proactive and organised approach, with a focus on customer satisfaction and achieving results. If you’re a motivated and customer-focused professional with a talent for managing accounts and building relationships, apply today to join the team at CHH Conex.
Customer Account Manager employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarize yourself with the specific industries CHH operates in, such as smart city transformations and connectivity solutions. Understanding these sectors will help you speak their language during interviews and demonstrate your genuine interest in their work.
✨Tip Number 2
Highlight your experience in managing customer relationships and resolving issues effectively. Be prepared to share specific examples of how you've successfully navigated challenges in previous roles, as this will showcase your proactive approach.
✨Tip Number 3
Brush up on your ERP system knowledge and data interpretation skills. Since the role involves preparing and presenting reports, being able to discuss your proficiency in these areas will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to identify growth opportunities within existing accounts. Think of examples where you've successfully expanded services or improved customer satisfaction, as this aligns perfectly with the business development aspect of the role.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Account Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in account management, particularly in supply chain or managed services. Use specific examples that demonstrate your communication skills and ability to manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and how you can contribute to enhancing customer satisfaction and achieving results.
Highlight Relevant Skills: In your application, emphasize your proficiency in ERP systems and your ability to interpret data for reporting. Provide examples of how you've successfully managed accounts and built strong client relationships in the past.
How to prepare for a job interview at Hiring People
✨Showcase Your Communication Skills
As a Customer Account Manager, strong communication is key. Be prepared to demonstrate your ability to manage relationships at multiple levels. Share examples of how you've effectively communicated with clients and resolved issues in the past.
✨Highlight Your Proactive Approach
The role requires a proactive mindset. Discuss specific instances where you took initiative to improve customer satisfaction or drive growth within existing accounts. This will show that you understand the importance of being proactive in account management.
✨Prepare for Data Interpretation Questions
Since proficiency in ERP systems and data interpretation is crucial, be ready to discuss your experience with these tools. Prepare to explain how you've used data to derive insights and make informed decisions in previous roles.
✨Demonstrate Your Team Collaboration Skills
Internal collaboration is essential for success in this position. Share examples of how you've built effective working relationships across departments to ensure timely communication and successful project outcomes.
