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For Companies At a Glance
- Tasks: Patrol areas, monitor parking, issue notices, and assist the public daily.
- Company: Join Tonbridge & Malling Borough Council, dedicated to community service and public safety.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and training opportunities.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive team.
- Qualifications: Strong communication skills, UK driving licence, and a willingness to learn are essential.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 21500 - 25000 £ per year.
Make a Meaningful Difference in Your Community!
Are you looking for a role where every day brings new challenges and the opportunity to have a real impact on your local area? Whether you're an experienced Civil Enforcement Officer or looking to build a new career in public service, Tonbridge & Malling Borough Council would love to hear from you.
Due to the recent expansion of our Parking Services team, we're seeking enthusiastic and reliable individuals to join us as Civil Enforcement Officers (CEOs). Based at our modern offices in Kings Hill, you'll be part of a team that plays a vital role in ensuring public safety, improving traffic flow, and maintaining fair access to parking across the borough.
What You'll Do:
- Patrol on foot and by vehicle across various areas within the borough
- Monitor parking bays, check ticket machines, and issue Penalty Charge Notices where appropriate
- Provide friendly, informative support to members of the public
- Help maintain safe and accessible roadways for residents, businesses, and public transport
- Record clear and accurate notes using hand-held devices
- Work a rota pattern including evenings and weekends
What We're Looking For:
- Excellent communication and customer service skills
- A calm, diplomatic approach when dealing with the public
- Good organisational skills and attention to detail
- A full UK driving licence
- A team player with a courteous, professional manner
- Experience in civil enforcement is beneficial but not essential - we will provide full training for the right candidate.
Job Details:
- Location: Kings Hill | Full Time | Permanent, Full time
- Salary: £25,206 - £27,948 + Unsocial Hours Uplift (Approx. 9%)
- Hours: 37 hours per week
- DBS Check: Yes
- Application Deadline: 15 June 2025
What We Offer:
- Competitive salary plus additional unsocial hours payment (~9% of base pay)
- 37-hour working week with structured shift patterns
- Generous annual leave entitlement
- Local Government Pension Scheme
- Excellent training and CPD opportunities
- Employee Assistance Programme
- Free onsite parking
- Opportunity for some remote working
- Friendly and supportive team culture
Why Join Us?
At Tonbridge & Malling Borough Council, you'll join a public service organisation committed to professionalism, community service, and supporting staff development. As a CEO, you'll be a visible ambassador of the Council, helping keep our roads safer, more accessible, and better regulated for everyone.
How to Apply
If interested, please click on the link provided and you will be re-directed to our website to complete your application and embark on an enriching journey with Tonbridge & Malling Borough Council.
Civil Enforcement Officer employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Familiarise yourself with local traffic regulations and parking policies in Tonbridge & Malling. Understanding the specific rules and challenges in the area will help you demonstrate your commitment and knowledge during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with people in various settings. As a Civil Enforcement Officer, you'll need to interact with the public regularly, so being able to convey information clearly and diplomatically is key.
✨Tip Number 3
Consider volunteering or taking part in community events related to public safety or local governance. This experience can showcase your dedication to community service and provide you with valuable insights into the role of a CEO.
✨Tip Number 4
Network with current or former Civil Enforcement Officers if possible. They can offer insider tips on what the job entails and what the council values in candidates, giving you an edge in your application process.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your communication skills, customer service experience, and any previous roles that demonstrate your ability to handle public interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for Tonbridge & Malling Borough Council. Mention your enthusiasm for community service and how you can contribute to improving public safety and traffic flow.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hiring People
✨Showcase Your Communication Skills
As a Civil Enforcement Officer, excellent communication is key. Be prepared to demonstrate your ability to interact positively with the public during the interview. Share examples of how you've effectively communicated in previous roles or situations.
✨Demonstrate Your Problem-Solving Abilities
The role involves dealing with various challenges daily. Think of instances where you've had to resolve conflicts or handle difficult situations calmly and diplomatically. Highlight these experiences to show you can maintain composure under pressure.
✨Familiarise Yourself with Local Regulations
Understanding local parking regulations and enforcement procedures will give you an edge. Research the specific rules in Tonbridge & Malling and be ready to discuss how you would apply them in real-life scenarios during the interview.
✨Emphasise Teamwork and Professionalism
Being a team player is crucial in this role. Prepare to talk about your experience working in teams and how you contribute to a positive work environment. Show that you understand the importance of professionalism as a representative of the Council.
