Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.
Benefits of Working with Us:
- Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25.In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)
- Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts
- Mileage Allowance: Provided for business travel
- Uniform: Provided for employees
- Flexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
- Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites
- Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements
- Ensure licensing checks are conducted in accordance with service level agreements
- Provide advice, support, and handover information to clients and, when necessary, pupils on-site
- Liaise with third-party suppliers and provide support for complex client issues
- Assist clients and staff with new product demonstrations and training on hardware and software
- Create backups on-site for clients and manage security measures and protection protocols for internet browsing
- Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support
- Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
- Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365
- Comfortable using all versions of Windows and experience with Network Security Technologies
- Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration
- Additional practical experience with modern endpoint device management (Microsoft InTune, Google Workspace, Apple School Manager) and Antivirus knowledge is advantageous
- Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable
- Ability to diagnose failures, take corrective action, and repair on-site
Attributes:
- Self-starter with the ability to drive projects to completion independently
- Excellent interpersonal skills with a strong focus on customer service
- Maintains professional standards of quality of work, personal presentation, and conduct
- Collaborative team player with a customer-focused mindset
- Flexible and adaptable to changing priorities and tasks
Join Us:
If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you!
Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!
IT Field Service Engineer in Chesterfield employer: Hiring People
Hiring People in London is an exceptional employer that prioritises employee development and offers a vibrant work culture. As a Junior Solar Sales Coordinator, you will benefit from comprehensive training and clear pathways for career progression, all while working in a supportive team environment that values communication and positivity. Located in the heart of London, you'll enjoy the dynamic atmosphere of the city, along with competitive commission opportunities on successful installations.
