At a Glance
- Tasks: Deliver exceptional customer service and coordinate operations for a leading heating and cooling company.
- Company: Join an award-winning, family-run business with a strong reputation for quality and care.
- Benefits: Performance-related bonus, ongoing training, and opportunities for career progression.
- Other info: Modern office environment with great transport links and local amenities.
- Why this job: Be part of a friendly team where your ideas matter and you can make a real difference.
- Qualifications: Experience in customer care or operations, excellent communication skills, and a proactive approach.
The predicted salary is between 22000 - 26400 £ per year.
Join an Award-Winning Heating & Cooling Company
For more than 15 years, South London Heating has built an outstanding reputation for exceptional customer service, technical expertise and quality workmanship across heating, renewable energy and air conditioning.
We're now looking for an exceptional
Customer Care & Operations Manager to join our friendly and ambitious team.
This is an exciting, hands‑on role at the heart of our business.
Working closely with our directors and engineers, you'll help deliver an outstanding customer experience while ensuring our day-to-day operations run smoothly.
If you enjoy looking after customers, solving problems and bringing order to busy days, then this role is for you!
The Role
No two days are the same.
You'll be responsible for helping customers, coordinating engineers, supporting installations and servicing, following up quotations and ensuring every job progresses smoothly from enquiry to completion.
You’ll also help improve the way we work by identifying opportunities to make our systems, processes and customer experience even better.
Key Responsibilities
- Deliver exceptional customer service by telephone and email
- Coordinate engineer schedules and daily workloads
- Support customers from initial enquiry through to successful completion
- Monitor job progress and proactively resolve issues
- Follow up quotations and customer enquiries
- Support office administration and supplier coordination
- Help improve operational processes and customer experience
About You
You’ll probably already be working in a heating, plumbing, HVAC, engineering, facilities management or another service‑based business.
You might currently be a
- Customer Care Manager
- Office Manager
- Service Coordinator
- Operations Coordinator
- Scheduling Manager
- Customer Success Manager
You’ll bring
- Outstanding customer service skills.
- Experience coordinating field‑based engineers or service teams
- Excellent organisational and communication skills
- Confidence managing multiple priorities
- A calm, proactive approach under pressure
- A genuine desire to improve the way things are done
- Confident with
- Microsoft 365 and modern cloud‑based business systems
- Experience using field service management software, project management software and other operational systems
Most importantly, we're looking for someone who enjoys helping people, takes ownership and wants to make a genuine difference.
- You’ll Thrive Here If You…
- Genuinely enjoy helping people and delivering exceptional customer service.
- Like bringing order to busy environments and keeping things running smoothly.
- Naturally solve problems before they become bigger issues.
- Take ownership and pride in your work.
- Build positive relationships with customers, engineers and colleagues.
- Enjoy learning new technology and finding better ways of doing things.
- Want to be part of a friendly team where your ideas are valued and your contribution makes a real difference.
Why Join South London Heating?
We're proud to be an independent, family‑run business where people genuinely care about doing a great job.
We believe in treating our customers properly, supporting one another as a team and continually improving the way we work.
We're investing in new technologies, AI and digital systems to help us work smarter, deliver an even better customer experience and create an inspiring place to work.
- Our bright, modern, air‑conditioned office is based in
- South East London
- , at the bottom of the beautiful Crystal Palace Park
, with excellent transport links, cafés and local amenities nearby.
We believe that creating a positive place to work is just as important as delivering exceptional service to our customers.
What We Offer
- Performance‑related bonus.
- Monday to Friday working hours.
- Ongoing training and professional development.
- The opportunity to work directly with the Directors and genuinely influence how the business operates.
- Long‑term career progression as the company continues to grow.
- A friendly, supportive and forward‑thinking working environment.
If you’re looking for more than just another office role and would like to become an important part of a growing business with an excellent reputation, we’d love to hear from you.
Please send us your CV together with a short covering letter telling us why you’d like to join South London Heating and what you believe you could bring to our team.
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Customer Care & Operations Manager in Bromley employer: Hiring People
Hiring People in Bristol is an excellent employer that prioritises employee growth and development, offering comprehensive training for the Finance Assistant role in a friendly and supportive environment. With benefits such as a pension scheme and free on-site parking, employees can thrive both personally and professionally while contributing to daily financial operations and building valuable relationships. This commitment to nurturing talent makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Operations Manager in Bromley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hiring People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hiring People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care & Operations Manager in Bromley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hiring People:Your cover letter is your chance to shine! Tell us why you want to work at Hiring People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hiring People!
How to prepare for a job interview at Hiring People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
