At a Glance
- Tasks: Provide top-notch customer support and assist with project coordination in healthcare.
- Company: Join a pioneering digital healthcare company transforming patient outcomes.
- Benefits: Competitive salary, supportive team culture, and the chance to make a real impact.
- Other info: Must have the right to work in the UK and a full UK Driving Licence.
- Why this job: Be part of a mission-driven team improving healthcare through innovative technology.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in Excel.
The predicted salary is between 29000 - 31000 £ per year.
Empower Healthcare. Elevate Patient Outcomes. Join the Team Behind It All.
£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)
Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology and we're looking for a Customer Support Officer who shares our vision. As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution - h-trak - which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.
About the Role
This is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.
Your Key Responsibilities:
- Customer Support: Act as the first point of contact for customer queries and support requests. Manage and respond to service tickets via Freshdesk within agreed SLAs. Deliver on-site support and refresher training when required. Work with suppliers to gather product data and resolve information issues. Maintain accurate product data in the HRS (Replenishment System) and PMD (Product Master Database). Monitor customer usage of h-trak and flag any concerns to the Customer Services Manager. Create and manage customer logins, barcode sheets, and reports as needed.
- Project Support: Support project managers by uploading and maintaining customer-specific datasets. Assist with setting up profiles for products, staff, and procedures. Upload pricing files when required. Provide on-site implementation support, including training, data validation, and go-live assistance.
- Additional Duties: Provide cover for team members during absences. Support colleagues as needed and assist with ad hoc tasks.
What You'll Bring:
- Experience in an IT service or customer support environment.
- Proficiency in Microsoft Excel (intermediate level ideal).
- Excellent communication skills, both written and verbal.
- A solution-focused mindset and strong attention to detail.
- A collaborative, team-oriented approach with a proactive attitude.
Why Join Us?
At the forefront of digital healthcare innovation, we support some of the UK's most critical clinical environments from operating theatres to radiology labs. Our solutions drive measurable improvements in patient outcomes, clinical efficiency, and hospital performance.
What We Offer:
- Competitive salary: £29,000-£31,000 (based on experience).
- A supportive, collaborative, and mission-driven team culture.
- The chance to make a genuine impact in a fast-evolving sector.
Please note: Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time. You must also have a full UK Driving Licence and access to a car.
If you're excited by the opportunity to support cutting-edge healthcare solutions and want to join a company that's driving real change, we want to hear from you. Send your CV to the link provided & we will be in direct contact.
Customer Support Officer in Aylesbury employer: Hiring People
Join a pioneering team at the forefront of digital healthcare innovation, where your role as a Customer Support Officer will not only enhance patient outcomes but also contribute to a collaborative and mission-driven work culture. With competitive salaries and opportunities for professional growth, you'll be part of a supportive environment that values your contributions and empowers you to make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in Aylesbury
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Plus, it could give you an edge if they refer you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and healthcare. Think about how your skills can directly benefit their operations and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Customer Support Officer in Aylesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Officer role. Highlight any relevant experience in IT service or customer support, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to our mission. Be specific about why you want to join us and what makes you a great fit for the team.
Showcase Your Technical Skills:Since this role involves technical support, make sure to mention your proficiency in Microsoft Excel and any other relevant tech skills. We love a solution-focused mindset, so share examples of how you've tackled challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hiring People
✨Know Your Stuff
Before the interview, make sure you understand the company's mission and the h-trak solution. Familiarise yourself with how it impacts healthcare environments. This will show your passion for the role and help you connect your experience to their needs.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Highlight your communication skills and how you’ve worked collaboratively in a team to achieve results.
✨Brush Up on Technical Know-How
Since the role involves technical support, be ready to discuss your proficiency with tools like Microsoft Excel and any relevant IT service experience. You might even want to practice explaining technical concepts in simple terms, as this is crucial for customer engagement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
