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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and set up hardware/software.
- Company: Join a leading tech company known for innovation and growth.
- Benefits: Enjoy mentorship, skill development, and potential travel opportunities.
- Why this job: Gain hands-on experience in IT while working in a dynamic environment.
- Qualifications: Familiarity with Windows 10/11, M365, and basic networking is essential.
- Other info: A valid UK Driving Licence is required for this role.
The predicted salary is between 28800 - 42000 £ per year.
Our client, a leading technology company, is seeking a 1st & 2nd Support Engineer.
Some travel will be required; candidates must hold a valid UK Driving Licence.
Responsibilities:
- Provide 1st line and some 2nd line support.
- Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions.
- Escalate more complex issues to senior IT team members as needed.
- Set up and configure new hardware and software for users.
- Perform regular IT operations and maintenance tasks to ensure system stability and security.
- Develop technical skills under the mentorship of senior staff.
- Maintain up-to-date departmental documentation.
- Assist in IT equipment inventory management and reporting.
Skills
Required Skills / Experience
- Windows 10 / 11 administration
- Knowledge of M365 / Teams
- Physical hardware management, including laptop provisioning
- Basic networking and patching
- Understanding of cybersecurity best practices
- Effective communication skills across all staff levels
Other useful, but not essential, experience
- VMWare vSphere
- Microsoft Exchange (on-prem)
- Cisco networking
- Knowledge of backup technologies
- Relevant certifications (e.g., VCP, MCSE, CCNA)
- RHEL or other Linux knowledge
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1st Line Support Engineer employer: Hiring Group
Contact Detail:
Hiring Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues that a 1st Line Support Engineer typically encounters, such as password resets and software installations. This will help you speak confidently about your troubleshooting skills during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows 10/11 and M365, as these are crucial for the role. Being able to demonstrate your understanding of these systems can set you apart from other candidates.
✨Tip Number 3
Since some travel is required, ensure you have a valid UK Driving Licence and be prepared to discuss your flexibility regarding travel during the interview. This shows your commitment to the role.
✨Tip Number 4
Highlight any experience you have with hardware management and basic networking. Even if it's not extensive, showing a willingness to learn and grow in these areas can impress potential employers.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Windows 10/11, M365, and any hardware management experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot common issues. Mention your communication skills and willingness to learn from senior staff.
Highlight Relevant Certifications: If you have any relevant certifications like VCP, MCSE, or CCNA, be sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Hiring Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, M365, and basic hardware management. You might be asked to troubleshoot a common IT issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Effective Communication
As a 1st Line Support Engineer, you'll need to communicate clearly with users at all levels. Practice explaining technical concepts in simple terms, as this will showcase your ability to assist non-technical staff.
✨Highlight Your Willingness to Learn
Mention your eagerness to develop your technical skills under the mentorship of senior staff. Companies appreciate candidates who are proactive about their professional growth and willing to take on new challenges.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT issues or scenarios. Think through examples from your past experiences where you successfully resolved problems or escalated issues appropriately.
