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- Tasks: Provide 1st line support and troubleshoot IT issues daily.
- Company: Join a leading technology company making waves in the industry.
- Benefits: Enjoy opportunities for skill development and mentorship from senior staff.
- Why this job: Gain hands-on experience in IT while working in a dynamic environment.
- Qualifications: Basic knowledge of Windows, M365, and hardware management required.
- Other info: A valid UK Driving Licence is needed for occasional travel.
Our client is a leading Technology company looking for 1st & 2nd Support Engineer. Some travel will be required, and the candidate must hold a valid UK Driving Licence.
Responsibilities:
- 1st line and some 2nd line support.
- Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions.
- Escalate more complex issues to more senior members of the IT team as required.
- Setup and configure new hardware and software for users.
- Perform regular IT operations and maintenance tasks to ensure system stability and security.
- Actively develop technical skills under senior staff’s mentorship.
- Assist in ensuring all departmental documentation is kept up to date.
- Assist in IT equipment inventory management and reporting.
Required Skills / Experience:
- Windows 10 / 11 administration
- Knowledge of M365 / Teams
- Physical hardware management including laptop provisioning
- Basic networking and patching
- An understanding of cybersecurity best practices
- The ability to communicate with staff members at all levels of the business
Other useful, but not essential, experience:
- VMWare vSphere
- Microsoft Exchange (on-prem)
- Cisco networking
- Knowledge of backup technologies
- Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.)
- RHEL or other Linux
1st Line Support Engineer employer: Hiring Group
Contact Detail:
Hiring Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and M365. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues like password resets and software installations. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress interviewers.
✨Tip Number 3
Since this role involves some travel, ensure you have a valid UK Driving Licence and be prepared to discuss your flexibility regarding travel during the interview. This shows your commitment to the role and readiness to meet the job's demands.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Windows 10/11, M365, and any hardware management experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to troubleshoot IT issues. Mention specific examples of how you've resolved similar problems in the past.
Highlight Certifications: If you have any relevant certifications like VCP, MCSE, or CCNA, be sure to mention them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hiring Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, M365, and basic networking. Highlight any relevant certifications you have, as these can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you would troubleshoot common IT issues. Prepare examples of past experiences where you successfully resolved technical problems, such as password resets or hardware malfunctions.
✨Communicate Effectively
Since the role involves interacting with staff at all levels, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and user-friendly language.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT operations and team structure. This demonstrates your interest in the role and helps you understand how you can contribute effectively.
