At a Glance
- Tasks: Provide expert support for the FGPP platform and resolve production issues.
- Company: Join a leading global payment solutions provider with a focus on innovation.
- Benefits: Attractive salary, flexible working hours, and opportunities for skill development.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Be part of a dynamic team that ensures service stability and customer satisfaction.
- Qualifications: Experience in production support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Provide expert-level production support for the FGPP platform, ensuring timely issue resolution.
Perform root cause analysis through trace analysis, database (DB) analysis, and payment flow investigation.
Configure and maintain FGPP components, including profiles, rules, pre/post rules, object rules, cache refresh, and related configurations.
Troubleshoot complex production issues and collaborate with cross-functional teams to ensure service stability.
Manage customer interactions, production escalations, and stakeholder communications effectively.
Support continuous improvements to production support processes and system reliability. ...
We think you need these skills to ace Support Engineer- Global PayPlus
SQL
Data Pipeline Development
Python
Communication Skills
Problem-Solving Skills
Data Engineering
API Integration
