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- Tasks: Resolve critical production issues and improve application reliability in a dynamic trading environment.
- Company: Join a leading investment bank with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Engage in a collaborative culture with opportunities for continuous learning and development.
- Why this job: Make a real impact by solving complex problems and enhancing system performance.
- Qualifications: 3+ years in software engineering or support, proficient in Java and strong debugging skills.
The predicted salary is between 50000 - 70000 £ per year.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
We're looking for a hands-on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster.
Key Responsibilities- Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.
- Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
- Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.
- Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.
- Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
- Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.
- Bachelor's degree (or equivalent experience) and 3+ years in software engineering or production support.
- Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
- Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
- Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
- Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
- Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.
- Experience supporting trading systems or desks at a large investment bank.
- SQL proficiency for rapid data validation and incident triage.
- Experience with object-oriented programming and microservices-based Java/SOA environments.
- Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
- Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
- Familiarity with DevOps/CI/CD practices and agile delivery.
L3 Software Support/Application Support Consultant employer: Hirexa Solutions UK
Contact Detail:
Hirexa Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Software Support/Application Support Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, scripts, and any tools you've developed. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical skills, especially around Java and debugging. Practice explaining complex issues in simple terms, as communication is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace L3 Software Support/Application Support Consultant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure you understand what we're looking for. Pay attention to the qualifications and responsibilities outlined in the job description. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills: When writing your application, highlight your relevant experience and skills, especially those related to software support and incident management. We want to see how your background aligns with the role, so don’t hold back on showcasing your Java proficiency and debugging skills!
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use straightforward language and avoid jargon unless it's necessary. Remember, we want to understand your experience without having to decipher complex terms!
Apply Through Our Website: Once you're happy with your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to the right people quickly. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hirexa Solutions UK
✨Know Your Tech Inside Out
Make sure you brush up on your Java skills and any other relevant programming languages. Be ready to discuss your debugging techniques and how you've tackled complex issues in the past. The interviewers will want to see that you can not only solve problems but also explain your thought process clearly.
✨Showcase Your Communication Skills
As a support consultant, you'll need to communicate technical issues to non-technical stakeholders. Prepare examples of how you've successfully translated complex concepts in previous roles. Practising this will help you demonstrate your clear and empathetic communication style during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling critical production issues. Think about past incidents you've managed, how you triaged them, and what steps you took for resolution. This will show your problem-solving skills and your ability to act under pressure.
✨Familiarise Yourself with Tools and Processes
Get comfortable with the tools mentioned in the job description, like GitLab, JIRA, and monitoring setups like Prometheus or Grafana. Being able to discuss your experience with these tools will demonstrate your readiness for the role and your understanding of the software development lifecycle.