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For Companies At a Glance
- Tasks: Provide top-notch support for desktop technology and assist with exciting new tech deployments.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Make a real difference by solving tech issues and enhancing user experiences.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
- Other info: Great chance to grow your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business.
The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
- Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Assists in the setup and operation of audio-visual hardware as required by end-user
- Determine appropriate hardware and software based on corporate policy and end-user requirements
- Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
- Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
- Assist in administration and maintenance of technology infrastructure components
- May assist in installation, maintenance, troubleshooting and repair of office telephony system
- Uses corporate incident management system to record and track all support work
- Maintains accurate hardware and software records for corporate assets
Essential Skill
- Service Now experience
- MS Windows 10 & 11
- MS Office 365 inc OneDrive
- Networking imaging and PXE Boot (SCCM/Intune)
- Remote support tools
- Network patching and cabling
- Server room/Comms room experience
- Clear communication skills (written and verbal)
- Excellent time management
Candidates will ideally have:
- Two years’ commercial experience providing IT support at Deskside
- Flexible work attitude
- Good all-round technical knowledge of Operating Systems, Software, Hardware and Networks
- Have excellent communication and presentation skills
Desktop Support Engineer employer: Hirexa Solutions UK
Contact Detail:
Hirexa Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in desktop support. They might know of openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for those technical interviews! Brush up on your knowledge of MS Windows 10 & 11, Office 365, and SCCM. We want you to feel confident when discussing your experience with troubleshooting and support.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, as a Desktop Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop technology and support. We want to see how your skills match the job description, so don’t be shy about showcasing your Service Now experience and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Mention your experience with MS Windows 10 & 11 and how you’ve tackled support issues in the past.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Keep your language professional yet approachable, and ensure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Hirexa Solutions UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows 10 & 11, MS Office 365, and any remote support tools. Be ready to discuss your experience with imaging tools like SCCM and Intune, as well as your understanding of networking concepts. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled support issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you resolved them. This will demonstrate your ability to handle incidents within SLA and your proactive approach to customer service.
✨Communicate Clearly and Effectively
Since clear communication is key for this role, practice articulating your thoughts clearly. Whether it's explaining a technical issue to a non-technical user or discussing your previous experiences, being concise and clear will help you stand out. Don't forget to ask questions too; it shows you're engaged!
✨Demonstrate Your Flexibility
The job requires a flexible work attitude, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples of how you've managed multiple tasks or adjusted your approach based on project needs. This will show that you're not just technically skilled but also adaptable and ready for anything.