At a Glance
- Tasks: Join our IT Service Desk team to provide top-notch support and troubleshoot tech issues.
- Company: Dynamic tech company focused on customer satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Be part of a supportive team that values your ideas and growth.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Fluent in French, with a knack for customer service and tech troubleshooting.
The predicted salary is between 25000 - 32000 £ per year.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloguing them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in French (Native/almost native).
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk French in Chester employer: Hirexa Solutions UK
Join a dynamic and supportive work environment where your contributions are valued and recognised. As a Service Desk professional, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside the company. Located in a vibrant area, our team fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk French in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your ability to resolve IT issues. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French, be ready to showcase your communication abilities. Consider preparing a few responses in French to common interview questions.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Service Desk French in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Service Desk roles and showcases your troubleshooting skills. We want to see how you can bring your unique flair to our team!
Show Off Your Language Skills:Since this role requires fluent communication in French, don’t forget to emphasise your language proficiency. We love seeing candidates who can communicate effectively with our diverse clientele!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you explain why you're a great fit for the role without rambling on.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hirexa Solutions UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT service desks. Familiarise yourself with common troubleshooting techniques and the ServiceNow platform, as these will likely come up during the interview.
✨Show Off Your Language Skills
Since this role requires fluency in French, be prepared to demonstrate your language skills. Practice answering common interview questions in French to show that you can communicate effectively with customers.
✨Customer Service is Key
Highlight your customer service experience. Think of specific examples where you've successfully resolved issues or improved customer satisfaction. This will show that you understand the importance of a positive customer experience.
✨Team Player Attitude
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others to achieve goals or resolve issues. This will demonstrate that you're not just focused on individual success but also on contributing to the team's objectives.
