Regional Operations Manager in Derry

Our Client a leading technical specialist distributor of industrial maintenance, repair and overhaul (MRO) products and services are looking to attract a Regional Operations Manager for their business in Northern Ireland covering customer sites in Tyrone, Derry, Down and Cavan. The successful candidate will be responsible for the deliverables of customer contractual commitments for all Customer Sites whilst continuously building and maintaining a strong working relationships with its key stakeholders. The ROM will focus on delivering customer service excellence and manage the sign-off of cost saving initiatives and maintain up to date customer KPI reports in line with contract and customer expectations. Key Responsibilities: Maintaining strategic direction and leadership of relevant account portfolio to drive profitable growth that aligns to the corporate strategy Responsible for all aspects of customer relationship and account development, commercial management and cost saving initiatives for accounts of high complexity and/or scale Develop, maintain, articulate, communicate and execute strategic customer plans and, where appropriate, industry sector/segment plans to achieve profitable growth Understanding of the available spend on a site by site basis through driving regular leakage reporting on a site level Preparation and submission of spend forecasts and trends for each customer Handling and resolution of customer escalations Coordination, preparing and presenting at all customer review meetings - monthly, quarterly, annually Developing and coordination site specific action plans around business consolidation Driving operational cost savings initiatives and ensuring close out of any agreed actions in a timely manner with internal/external stakeholders Updating of monthly scorecards and site KPIs Monthly attendance at ROM meeting, presenting to senior leadership around business performance and contract risk Support the New Business acquisition process when required and proactively work in collaboration to provide sector insights Put in place a suite of improvement plans and strategic business objectives to address performance opportunities in quality, service, efficiency, costs and people measures. Ensure contract delivery of products, services and key performance indicators. Integrate with teams to ensure forward planning of projects and initiatives to ensure sales, profit and customer cost savings initiatives to ensure contract retention. Work closely with key customers to ensure there is an understanding of their industrial supply needs and procurement systems and process to ensure new Insites are implemented successfully – against the agreed milestones. Development and delivery of sales and profit budgets and forecasts Be responsible and accountable for the budget management at P