At a Glance
- Tasks: Support Reddit users and moderators by resolving their issues and enhancing their experience.
- Company: Join the vibrant Reddit community and be part of a supportive team.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Other info: Collaborative environment with chances to learn and grow in a dynamic role.
- Why this job: Make a difference in the online community while developing your customer support skills.
- Qualifications: Experience as a Reddit moderator and strong communication skills are essential.
The predicted salary is between 25650 - 31350 £ per year.
- Job
- Title: Community
- Support
- Specialist
Description: We are seeking a Community Support Specialist to join Reddit's Community Support Team.
This role will primarily focus on managing ticketed support requests from our community of users and moderators.
You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.
Key Responsibilities Provide first-line support for non-technical issues raised by Reddit users.
Handle and resolve ticketed support requests from moderators promptly and effectively.
Escalate complex issues to appropriate teams and follow up to ensure resolution.
Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
Maintain comprehensive documentation of support interactions and resolutions.
Stay updated on platform changes and community guidelines to provide accurate and timely support.
Qualifications Previous experience as a moderator on Reddit is required.
Familiarity with Zendesk or similar ticketing systems.
Proven experience in providing first-line support in a customer service environment.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to troubleshoot issues effectively.
Experience working in a team-oriented environment and collaborating with cross-functional teams.
Preferred Qualifications Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).
Community Support Specialist employer: HireTalent - Staffing & Recruiting Firm
As a Data Quality Clerk at our innovative company, you will thrive in a supportive remote work environment that values collaboration and employee growth. We offer comprehensive training, opportunities for professional development, and a culture that encourages open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the data management field.
Contact Details:
HireTalent - Staffing & Recruiting Firm Recruitment Team
