Moderator Support Specialist β€” Community & Tickets

Moderator Support Specialist β€” Community & Tickets

Full-Time 63000 - 77000 Β£ / year (est.) No working from home possible
H

At a Glance

  • Tasks: Manage community requests and resolve issues while collaborating with teams.
  • Company: Join Reddit, a vibrant platform connecting millions of users.
  • Benefits: Flexible hours, competitive pay, and opportunities for growth.
  • Other info: Dynamic team environment with a focus on community engagement.
  • Why this job: Be the voice of the community and enhance user experiences.
  • Qualifications: Previous Reddit moderator experience and strong communication skills.

The predicted salary is between 63000 - 77000 Β£ per year.

Reddit is seeking a Community Support Specialist to join its Community Support Team.

This role focuses on managing ticketed requests from the community of users and moderators, resolving issues efficiently, escalating when needed, and collaborating with cross-functional teams to improve moderator support experiences.

The position requires previous Reddit moderator experience, familiarity with Zendesk or similar ticketing systems, and strong communication and analytical skills.

#J-18808-Ljbffr

Moderator Support Specialist β€” Community & Tickets employer: HireTalent - Staffing & Recruiting Firm

Reddit is an exceptional employer that values its community and fosters a collaborative work culture. As a Moderator Support Specialist, you will have the opportunity to engage directly with users and moderators, enhancing their experiences while developing your skills in a dynamic environment. With a commitment to employee growth and a focus on innovative solutions, Reddit offers a unique workplace where your contributions truly matter.

H

Contact Details:

HireTalent - Staffing & Recruiting Firm Recruitment Team

We think you need these skills to ace Moderator Support Specialist β€” Community & Tickets

Community Management
Ticketing Systems (e.g., Zendesk)
Issue Resolution
Cross-Functional Collaboration
Moderation Experience
Communication Skills
Analytical Skills