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For Companies At a Glance
- Tasks: Manage and grow accounts for Forex and iGaming merchants while collaborating with various teams.
- Company: Join a leading Payment Provider with a focus on innovation and growth.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional development.
- Other info: Work in a dynamic, fast-paced environment with excellent career advancement potential.
- Why this job: Be the key contact for exciting merchants and drive impactful results in the fintech space.
- Qualifications: 2-5+ years in account management, especially with Forex or iGaming experience.
The predicted salary is between 36000 - 60000 £ per year.
HireStakes is currently hiring for an Account Manager based remotely in Europe for a leading Payment Provider.
Key Responsibilities
- Manage and grow a portfolio of Forex and iGaming merchants
- Act as the main point of contact for day-to-day account needs and escalations
- Support merchant onboarding, integration, and ongoing optimization
- Monitor transaction performance, approval rates, chargebacks, and risk metrics
- Collaborate with internal teams (Risk, Compliance, Operations, Tech, Sales) to resolve issues efficiently
- Identify upselling and cross-selling opportunities across payment products and regions
- Conduct regular account reviews and provide data-driven insights to merchants
- Stay up to date with industry regulations, scheme rules, and market trends
Requirements
- 2–5+ years of experience as an Account Manager or similar role within Payments, PSPs, or Fintech
- Strong experience with Forex and/or iGaming merchants (mandatory)
- Solid understanding of card acquiring & alternative payment methods
- Experience working with EU-based merchants and regulations
- Excellent communication and relationship-building skills
- Strong analytical and problem-solving abilities
- Comfortable working remotely with cross-functional international teams
- Fluent in English (additional EU languages are a plus)
- Experience working with high-risk acquiring banks or multiple PSPs
- Knowledge of AML/KYC processes
- Familiarity with CRM tools and payment dashboards
- Previous experience in a scale-up or fast-growing fintech environment
Account Manager employer: HireStakes
Contact Detail:
HireStakes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments and fintech space. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your success with Forex and iGaming merchants. We want to see how you've tackled challenges and driven results. This will help you stand out during interviews.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly to companies you admire, like HireStakes, and express your interest in working with them. We love seeing enthusiasm and initiative!
✨Tip Number 4
Stay updated on industry trends! Follow relevant news and updates in the payments sector. We want to see that you’re knowledgeable about regulations and market changes, especially when discussing your insights during interviews.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience with Forex and iGaming merchants, as well as any relevant skills in payments and fintech. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us grow our portfolio of merchants. Be sure to mention your experience with EU regulations and cross-functional teams.
Showcase Your Analytical Skills: Since the role involves monitoring transaction performance and providing data-driven insights, make sure to highlight any analytical skills or experiences you have. We love seeing how you’ve used data to solve problems or improve processes in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HireStakes
✨Know Your Merchants
Before the interview, dive deep into the Forex and iGaming sectors. Understand the specific needs and challenges faced by merchants in these industries. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've monitored transaction performance or identified upselling opportunities. This will highlight your analytical prowess and problem-solving abilities, which are crucial for the role.
✨Familiarise Yourself with Regulations
Brush up on EU regulations and scheme rules relevant to payments. Being able to discuss these confidently will show that you’re not just a great communicator but also someone who understands the compliance landscape, which is vital for managing accounts effectively.
✨Prepare for Cross-Functional Collaboration
Think of examples where you've worked with different teams, like Risk, Compliance, or Tech. Be ready to explain how you resolved issues collaboratively. This will demonstrate your ability to work well in a remote, cross-functional environment, which is key for this position.