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For Companies At a Glance
- Tasks: Support clients by resolving issues and ensuring satisfaction with our background screening services.
- Company: Join HireRight, a global leader in background screening and workforce solutions.
- Benefits: Enjoy competitive salary, private medical care, bonus plans, and career growth opportunities.
- Why this job: Make a real difference by enhancing client experiences and building lasting relationships.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Receive comprehensive training and enjoy a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
Responsibilities
- Ensure a prompt and accurate response to client-specific issues;
- Monitor all inbound enquiries (domestic and international, where applicable);
- Monitor issues submitted to Product/Development and ensure committed resolution timelines are delivered;
- Monitor invoice-related changes or issues;
- Monitor domestic and International searches and expedite background screening report delays;
- Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines;
- Ensure additional information/documentation submitted by the client or client's applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information;
- Serve as a liaison between HireRight and customer on problems or issues that arise;
- Provide administrative support to extended Account Management function as needed;
- Monitor product performance via capturing data on reported issues;
- Report data trends proactively to AM and Operations personnel;
- Develop/maintain long-term business partnerships with clients.
Qualifications
Experience:
- 1 year Client / Customer Service
Knowledge and Skill:
- Can generate reports via Excel and relevant tools;
- Intermediate skills with Microsoft PowerPoint preferred;
- Professional Presence; Ability to work with people in multiple roles in a company;
- Understands the importance of the customer and the influence of own role in delivering customer satisfaction; Understands customer needs. Must listen to and accurately communicate with customers in an effective and tactful way. Provides prompt, reliable, and responsive service to all customers.
What do we offer
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care;
- Bonus Plans;
- Group Life Insurance;
- Career Path & Opportunities to Grow;
- Professional Training.
Please submit resume/CV in English. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Account Coordinator in London employer: HireRight
Contact Detail:
HireRight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at HireRight. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common questions for Account Coordinators. Think about how your past experiences align with the role and be ready to share specific examples that showcase your customer service skills.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, let your passion for helping clients shine through. Employers love candidates who are genuinely excited about making a difference in customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HireRight team.
We think you need these skills to ace Account Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Coordinator role. Highlight your customer service experience and any relevant skills, like Excel or PowerPoint. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our mission at HireRight. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As an Account Coordinator, communication is key. In your application, demonstrate your ability to listen and respond effectively. Use clear language and be concise – we appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at HireRight
✨Know the Company Inside Out
Before your interview, take some time to research HireRight thoroughly. Understand their services, values, and the specific role of an Account Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Since the role involves handling customer issues, think of examples from your past experience where you've successfully resolved client problems. Be ready to discuss how you approached these situations and what the outcomes were, as this will demonstrate your problem-solving skills.
✨Brush Up on Your Excel Skills
As the job requires generating reports via Excel, make sure you're comfortable with the software. Familiarise yourself with functions and features that could be relevant to the role, such as pivot tables or data analysis tools, so you can confidently discuss your proficiency during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and tactfully. You might even want to prepare a few questions to ask the interviewer about how they handle client communications, which will highlight your understanding of the importance of customer satisfaction.