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For Companies At a Glance
- Tasks: Assist clients and applicants with inquiries via phone, email, or chat.
- Company: Join HireRight, a global leader in background screening and workforce solutions.
- Benefits: Enjoy competitive salary, private medical care, bonuses, and career development opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer service across diverse industries.
- Qualifications: Great communicator, team player, fast learner, and dedicated to customer satisfaction.
- Other info: This is a hybrid role based in London, working Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Spec II role at HireRight
Join to apply for the Customer Service Spec II role at HireRight
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.
Responsibilities
Customer Service Specialist
Location: London
Job type: hybrid
Working hours: Monday to Friday between 7am and 7pm
Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.
Qualifications
IF YOU ARE:
- Great communicator who listens to and understands our customers
- Team player with a genuine passion for delivering amazing customer service
- Fast-paced learner who enjoys variety and can embrace change
- Able to deliver excellent customer experience
- Self-starter who wants to be challenged to become high achievers
- Talented at making customers feel special on the phone, in the way they talk and the way they listen
- Showing commitment to our customers, our business, and our ongoing success
What Do We Offer
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care
- Bonus Plans
- Group Life Insurance
- Career Path & Opportunities to Grow
- Professional Training
Please be informed that the company does not provide a visa sponsorship.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
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Customer Service Spec II employer: HireRight
Contact Detail:
HireRight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Spec II
✨Tip Number 1
Familiarise yourself with HireRight's services and the industries they serve. Understanding their background screening solutions and how they cater to various sectors will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since the role involves responding via phone, email, and chat, being articulate and clear will demonstrate your capability to provide excellent customer service.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changes or challenges in previous roles. This will highlight your ability to thrive in a dynamic environment, which is crucial for this position.
✨Tip Number 4
Emphasise your commitment to customer satisfaction by sharing specific instances where you went above and beyond to assist a customer. This will illustrate your dedication to delivering an exceptional customer experience, aligning with HireRight's values.
We think you need these skills to ace Customer Service Spec II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist at HireRight. Tailor your application to highlight relevant experiences that demonstrate your communication skills and customer service expertise.
Craft a Compelling CV: Your CV should clearly outline your previous customer service experience, focusing on roles where you communicated effectively with clients. Use specific examples to showcase how you resolved inquiries and contributed to customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention your ability to adapt to change and your commitment to achieving high standards, as these qualities are essential for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at HireRight
✨Showcase Your Communication Skills
As a Customer Service Specialist, effective communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer inquiries.
✨Emphasise Teamwork
Highlight your experience working in teams, as this role requires collaboration. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your passion for delivering exceptional service together.
✨Demonstrate Adaptability
The job involves handling various inquiries across different industries. Be prepared to discuss how you've adapted to changes in previous roles or learned new skills quickly. This will show your potential employer that you're a fast learner who thrives in dynamic environments.
✨Express Your Commitment to Customer Experience
Make it clear that you are dedicated to providing an excellent customer experience. Share stories that illustrate how you’ve gone above and beyond for customers in the past, reinforcing your commitment to making them feel valued.
