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- Tasks: Deliver exceptional customer service and support sales operations in a fast-paced environment.
- Company: Join a dynamic team in a thriving company based in Crawley.
- Benefits: Enjoy a competitive salary, annual bonus, and private medical insurance.
- Why this job: Make a real impact by enhancing customer satisfaction and driving sales success.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Great opportunities for career growth and development in a supportive team.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You'll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.
The role of Internal Sales Administrator:
- Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
- Accurately process sales orders, quotes, and pricing matrices.
- Recommend alternative products based on cost, availability, or specifications.
- Make follow-up calls to potential and existing customers to generate additional business.
- Present pricing, credit terms, and product information in line with company procedures.
- Handle customer complaints, stock checks, and technical queries.
- Liaise with vendors to obtain accurate shipment and delivery information.
- Collaborate with outside sales representatives to support account activities.
- Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
- Educate customers on product features and benefits to support informed purchasing decisions.
- Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.
The ideal Internal Sales Administrator:
- Strong customer service orientation with excellent communication skills.
- Ability to manage difficult customer situations with professionalism and tact.
- High attention to detail and accuracy in data entry and documentation.
- Proven problem-solving skills and ability to develop alternative solutions.
- Team player with the ability to work effectively across departments.
- Proficiency in Microsoft Office and ability to learn internal systems.
- Sales experience and product knowledge within a distribution or technical environment is a plus.
Internal Sales Administrator in Kent employer: Hireonline
Contact Detail:
Hireonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Administrator in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any tricky questions or customer queries.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and makes it easier for us to keep track of your application.
We think you need these skills to ace Internal Sales Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Internal Sales Administrator role. Highlight your customer service experience and any relevant sales background to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and effectively. Use examples from your past experiences to demonstrate this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hireonline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Administrator. Familiarise yourself with the key tasks like processing sales orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you turned a difficult customer interaction into a positive outcome. This will highlight your problem-solving skills and ability to handle pressure.
✨Brush Up on Product Knowledge
Having a good grasp of the products you'll be dealing with can set you apart from other candidates. Research the company’s offerings and think about how you would recommend alternatives based on cost or availability. This shows initiative and a proactive approach, which is exactly what they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, sales targets, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
