Internal Sales Administrator

Internal Sales Administrator – Crawley

• £ £30000 per year
• 23 days annual leave + Bank Holidays (increasing up to 25 with service)
• Annual bonus
• Contributory pension scheme
• Private medical insurance
• On-site parking

Hours:

• Monday – Friday 8.30am-5.30pm

We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You\’ll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.

The role of Internal Sales Administrator:

• Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
• Accurately process sales orders, quotes, and pricing matrices.
• Recommend alternative products based on cost, availability, or specifications.
• Make follow-up calls to potential and existing customers to generate additional business.
• Present pricing, credit terms, and product information in line with company procedures.
• Handle customer complaints, stock checks, and technical queries.
• Liaise with vendors to obtain accurate shipment and delivery information.
• Collaborate with outside sales representatives to support account activities.
• Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
• Educate customers on product features and benefits to support informed purchasing decisions.
• Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.

The ideal Internal Sales Administrator:

• Strong customer service orientation with excellent communication skills.
• Ability to manage difficult customer situations with professionalism and tact.
• High attention to detail and accuracy in data entry and documentation.
• Proven problem-solving skills and ability to develop alternative solutions.
• Team player with the ability to work effectively across departments.
• Proficiency in Microsoft Office and ability to learn internal systems.
• Sales experience and product knowledge within a distribution or technical environment is a plus.