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- Tasks: Deliver exceptional customer service and support sales operations in a fast-paced environment.
- Company: Join a dynamic team in a thriving company based in Crawley.
- Benefits: Enjoy a competitive salary, annual bonus, and private medical insurance.
- Why this job: Be part of a team that values your input and offers growth opportunities.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Work Monday to Friday with on-site parking and increasing holiday entitlement.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You'll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.
The role of Internal Sales Administrator:
- Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
- Accurately process sales orders, quotes, and pricing matrices.
- Recommend alternative products based on cost, availability, or specifications.
- Make follow-up calls to potential and existing customers to generate additional business.
- Present pricing, credit terms, and product information in line with company procedures.
- Handle customer complaints, stock checks, and technical queries.
- Liaise with vendors to obtain accurate shipment and delivery information.
- Collaborate with outside sales representatives to support account activities.
- Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
- Educate customers on product features and benefits to support informed purchasing decisions.
- Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.
The ideal Internal Sales Administrator:
- Strong customer service orientation with excellent communication skills.
- Ability to manage difficult customer situations with professionalism and tact.
- High attention to detail and accuracy in data entry and documentation.
- Proven problem-solving skills and ability to develop alternative solutions.
- Team player with the ability to work effectively across departments.
- Proficiency in Microsoft Office and ability to learn internal systems.
- Sales experience and product knowledge within a distribution or technical environment is a plus.
Internal Sales Administrator in Crawley employer: Hireonline
Contact Detail:
Hireonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Administrator in Crawley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any tricky questions or customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Administrator in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Internal Sales Administrator role. Highlight your customer service experience and any relevant sales background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your skills can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and professionally. Whether it’s in your CV or cover letter, we want to see your strong communication skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hireonline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Administrator. Familiarise yourself with the key tasks like processing sales orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share specific examples of how you've handled customer interactions in the past. Think of situations where you resolved complaints or provided solutions, as this will highlight your proactive approach and ability to manage difficult situations.
✨Brush Up on Your Technical Knowledge
If you have any experience in a distribution or technical environment, make sure to mention it. Be prepared to discuss product features and benefits, as well as how you can educate customers to support their purchasing decisions. This will show that you can add value to the team right from the start.
✨Practice Your Communication Skills
As you'll be communicating with customers over the phone and via email, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable during the actual interview.
