At a Glance
- Tasks: Deliver exceptional customer service in a high-end private aviation environment.
- Company: Join a prestigious private aviation facility in Farnborough.
- Benefits: Earn £15.51 per hour, enjoy free parking, and receive full training.
- Other info: Flexible shifts with opportunities for overtime and career growth.
- Why this job: Be the face of luxury travel and assist VIP customers.
- Qualifications: Must have excellent communication skills and previous customer service experience.
The predicted salary is between 15.51 - 15.51 £ per hour.
The rewards:
- £15.51 per hour
- Free car parking on site
- Good links to public transport
- Uniform provided
- PPE provided
- Full training provided
- Opportunities for overtime
Hours:
Monday to Friday 06:00am - 14:00pm / 10:00am - 18:00pm
The role of Customer Service Liaison Officer:
- Delivering exceptional customer service in a high-end private aviation environment
- Greeting and assisting VIP customers
- Transporting customers to/from accommodation locally
- Booking accommodation/taxis for customers
- Escorting customers within security restricted areas
- Assisting with customer communication with the operations team
- Alarm and CCTV monitoring
- Incident report writing
- Monitoring and responding to operational emails and visitor requests
- Supporting emergency procedures and security incidents
- Completing any other reasonable tasks that are required by the company / Line manager
The ideal Customer Service Liaison Officer:
- Unrestricted right to work full time in the UK for a minimum period of 12 months
- Must be a UK resident for the last 3 years
- Exceptional verbal and written English communication skills
- A polished, professional, customer-focused approach
- Previous customer service experience (aviation, corporate, concierge, front‑of‑house, or high‑profile environments desirable)
- Strong computer literacy and confidence using multiple systems
- The ability to remain calm under pressure
- Excellent personal presentation and professionalism
- Flexibility to work ad hoc relief shifts
- Full UK Driving Licence is essential
- Must be able to pass the CRC check
- Must be able to pass all required training
- Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self‑employment or full and part‑time education during that period
- Be able to stand for long periods
We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough.
G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive.
Customer Service Liaison Officer in Farnborough employer: Hireonline Industrial
Hireonline Industrial is an excellent employer for those seeking a rewarding role as a Chilled Warehouse Operative in Kislingbury. With a strong focus on employee well-being, the company offers competitive pay, performance bonuses, and comprehensive training, fostering a supportive work culture that values flexibility and growth. Employees benefit from on-site support and essential PPE, making it a safe and encouraging environment for career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Liaison Officer in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireonline Industrial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireonline Industrial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Liaison Officer in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireonline Industrial:Your cover letter is your chance to shine! Tell us why you want to work at Hireonline Industrial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireonline Industrial!
How to prepare for a job interview at Hireonline Industrial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
