Technical Support Analyst

About The Company
Optima Recruitment is a leading staffing and talent solutions provider dedicated to connecting talented professionals with reputable organizations across various industries. With a strong commitment to excellence, innovation, and client satisfaction, Optima Recruitment has built a reputation for delivering tailored recruitment services that meet the unique needs of each client. The company\’s extensive network and industry expertise enable it to identify and attract top talent, fostering long‑term partnerships and contributing to the growth and success of both clients and candidates.

About the Role
The Trainee Technical Support position offers an exciting entry point into the technology and customer service sectors. Based in Leatherhead, this role is ideal for recent graduates or individuals with an equivalent level of education who are eager to develop their technical skills and gain practical experience in a professional environment. The successful candidate will work closely with experienced professionals to understand the company\’s operations, support client needs, and participate in project activities. This role provides a unique opportunity to learn about technological solutions, customer interactions, and support processes, with the possibility of hybrid working arrangements after successful training completion. The position offers a competitive salary up to 25,000, along with pension contributions, parking facilities, 22 days of holiday, and a supportive work environment that encourages professional growth.

Qualifications
The ideal candidate will possess a degree or an equivalent level of education, demonstrating a strong foundation in problem‑solving and analytical skills. Attention to detail, excellent communication, and interpersonal skills are essential for success in this role. Candidates should be proactive, enthusiastic, and capable of working both independently and as part of a team. Good time management and prioritisation skills are necessary to handle multiple tasks effectively. Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint is also required. A willingness to undertake ongoing training and development will be highly valued, as the role involves continuous learning to maintain a high level of technical knowledge.

Responsibilities

• Monitoring progress of support issues with customers and suppliers to ensure timely resolution.
• Developing and maintaining strong relationships with clients to foster trust and satisfaction.
• Resolving queries promptly where possible or managing issues through to resolution.
• Communicating effectively with customers via phone, email, and face‑to‑face interactions.
• Providing technological solutions to customer problems, including troubleshooting and support.
• Producing detailed reports for customers and internal departments to facilitate informed decision‑making.
• Assisting the Operations Manager with customer support activities and administrative tasks.
• Collecting and analysing customer feedback to inform project improvements and service enhancements.
• Participating in testing activities and coordinating test plans to ensure quality and functionality.
• Undertaking comprehensive training to develop and maintain a high level of technical knowledge and support skills.

Benefits
The role offers a comprehensive benefits package designed to support your professional and personal development. The salary is competitive, with up to 25,000 per annum, complemented by pension contributions and parking facilities. The position includes 22 days of holiday, with additional leave entitlements based on company policies. After successful training, there is potential for hybrid working arrangements, providing flexibility and work‑life balance. The company also emphasizes continuous learning and development, offering training programmes and opportunities to take on more responsibilities as your skills grow. This role is an excellent platform for recent graduates to kick‑start their careers in a supportive and dynamic environment.

Equal Opportunity
Optima Recruitment is committed to fostering an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, religion, or any other protected characteristic. We believe that a diverse workforce enhances creativity, innovation, and overall company performance. All qualified candidates will receive consideration for employment without regard to any protected status, and we encourage applicants from all backgrounds to apply.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology