IT Business Analyst

About The Company

The Royal Parks (TRP) is a distinguished charity established in March 2017, dedicated to the stewardship and preservation of some of London's most iconic green spaces. Managing over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments, TRP oversees eight Royal Parks: Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park, Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park. In addition to these, the organization manages other significant public spaces including Brompton Cemetery and Victoria Tower Gardens. These parks and spaces are among the most visited attractions in the UK, attracting tens of millions of visitors annually. TRP's mission is to provide accessible, sustainable, and engaging environments that enhance the quality of life for residents and visitors alike, fostering community engagement and environmental stewardship.

About The Role

We are seeking an experienced IT Business Analyst to join The Royal Parks on a full-time basis, working 36 hours per week under a 12-month fixed-term contract to cover maternity leave. This role offers a unique opportunity to contribute to a purpose-driven organization that values innovation, sustainability, and community impact. As an IT Business Analyst, you will act as a vital link between technology and operational teams, analyzing and improving business processes through effective digital solutions. You will work closely with application support teams and operational managers to identify opportunities for enhancement, gather and document requirements, and support the delivery of IT projects across a variety of systems including CRM, Power Platform, Power BI, and SharePoint. Your expertise will help ensure that technological solutions are aligned with organizational needs, fostering continuous improvement and operational efficiency. This role provides a platform to develop your skills in analysis, delivery, and system support, with a focus on creating tangible benefits across internal and external services, all within a collaborative and values-driven environment.

Qualifications

To be successful in this role, candidates should possess relevant experience supporting business applications in both first- and second-line support contexts. Proven ability to produce comprehensive business process documentation and identify opportunities for operational improvements is essential. Candidates must demonstrate effective stakeholder management skills, with the ability to understand business objectives and translate them into clear, actionable requirements. Experience in creating end-user documentation, supporting user testing, and delivering training is highly valued. A strong understanding of Agile methodologies, data analysis, and management of large datasets is required. Knowledge of ERP and CRM systems, cloud and SaaS architectures, data mapping, and integration techniques is necessary. Additionally, familiarity with information security principles and GDPR compliance is important. Candidates from related roles such as Business Analyst, Digital Business Analyst, IT Systems Analyst, Applications Business Analyst, or Business Change Analyst are encouraged to apply.

Responsibilities

In this role, your primary responsibilities will include analyzing and documenting key business processes to identify improvement opportunities and support organizational change initiatives. You will lead requirements gathering sessions, develop detailed specifications, and contribute to the planning and execution of IT and enterprise-wide projects. Your expertise will be instrumental in designing, developing, and implementing solutions across various systems, ensuring they meet organizational needs and standards. You will create and maintain policies, governance frameworks, and best practices for business applications to ensure consistency and security. Providing ongoing technical support, system enhancements, and bespoke solutions—particularly leveraging the Power Platform—will be key aspects of your role. You will also support end-user testing, facilitate training sessions, and produce clear, accessible documentation to maximize user adoption and system effectiveness. Monitoring system performance and implementing continuous improvements will ensure the stability and efficiency of IT services.

Benefits

The Royal Parks offers a competitive salary range of £42,631 to £50,000 per annum, commensurate with experience. Employees enjoy 26 days of annual leave plus public holidays, fostering a healthy work-life balance. The organization provides a comprehensive pension scheme with a 3% employee contribution and up to 10% employer contribution. Flexible working arrangements, including hybrid and agile options, are available to support individual needs. Additional benefits include private medical insurance, a healthcare cash plan, an employee assistance program, and access to mental health first aiders. The organization is committed to professional development, offering various learning and development opportunities to enhance your skills and career progression. Other perks include a cycle-to-work scheme and a beautiful office location that inspires creativity and collaboration. Joining TRP means becoming part of a purpose-led organization dedicated to making a positive impact on London's environment and communities.

Equal Opportunity

The Royal Parks is an equal opportunities employer committed to fostering a diverse and inclusive workplace. We value diversity and encourage applications from candidates of all backgrounds, regardless of race, gender, age, disability, sexual orientation, religion, or other characteristics protected by law. We believe that a diverse workforce enriches our organization and enhances our ability to serve the community effectively. If you require any accommodations or support during the application process, please do not hesitate to contact us. We welcome all qualified candidates to apply and look forward to considering your application based on merit and potential.