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For Companies At a Glance
- Tasks: Deliver outstanding customer service and support in the e-commerce sector.
- Company: Join Adecco, a global leader in workforce solutions with a dynamic culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Be the first point of contact for customers and enhance their shopping experience.
- Qualifications: Experience in customer service, ideally in B2C, with strong communication skills.
- Other info: Flexible working hours and a supportive environment for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
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About The Company
CBC Resourcing Solutions is a reputable recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. With a focus on excellence and integrity, CBC Resourcing Solutions prides itself on understanding client needs and delivering tailored staffing solutions. The company values diversity, innovation, and a commitment to fostering long‑term relationships with both clients and candidates. Their extensive network and industry expertise enable them to identify top talent and support organizations in achieving their strategic objectives.
About The Role
The Customer Service Associate role is a vital position within a vehicle finance organization committed to delivering first‑class customer experiences. Based in Manchester, this position offers an attractive salary of up to £35,000 plus bonus and benefits. The successful candidate will represent an FCA‑regulated firm, playing a key role in managing customer relationships throughout their journey. This role involves handling inquiries, managing accounts, and ensuring compliance with regulatory standards, particularly FCA principles and Consumer Duty requirements. The ideal candidate will possess excellent communication skills, a solutions‑oriented approach, and a strong sense of integrity, ensuring that every customer interaction reflects the company’s commitment to quality service and regulatory compliance.
Qualifications
To be considered for this role, candidates should have a minimum of one year of experience in customer service, ideally within financial services or a regulated environment. Strong communication and interpersonal skills are essential, along with the ability to handle challenging situations professionally. A good understanding of FCA regulations and principles such as Treating Customers Fairly (TCF) and Consumer Duty is advantageous. Candidates should demonstrate a proactive attitude, problem‑solving skills, and the ability to work effectively both independently and within a team. A high level of literacy and numeracy, along with proficiency in CRM systems and Microsoft Office, is also desirable.
Responsibilities
- Serve as the primary point of contact for customers, providing clear, accurate information regarding motor finance products and services.
- Manage customer accounts, including processing updates, payments, and resolving disputes efficiently and professionally.
- Ensure all customer interactions adhere to FCA regulations, particularly the Treating Customers Fairly (TCF) principles and Consumer Duty standards.
- Collaborate with internal departments such as collections, compliance, and sales to resolve customer issues promptly and effectively.
- Maintain accurate records of customer interactions and transactions in the CRM system, ensuring data integrity and confidentiality.
- Identify opportunities to improve customer experience and contribute to process enhancements within the team.
- Stay informed about industry regulations, company policies, and product updates to provide accurate and up‑to‑date information to customers.
Benefits
Our client offers a competitive salary package of up to £35,000 plus performance‑based bonuses. Employees also enjoy a comprehensive benefits package that includes healthcare, pension schemes, and paid leave. The company fosters a positive working environment with ongoing training and development opportunities to enhance skills and career progression. Additionally, employees benefit from a supportive team culture, work‑life balance initiatives, and recognition programs that reward excellence and dedication.
Equal Opportunity
Our client is an equal opportunity employer committed to creating an inclusive environment for all employees. They value diversity and are dedicated to ensuring fair treatment regardless of race, gender, age, disability, sexual orientation, religion, or any other protected characteristic. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.
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Customer Service Associate employer: Hirenza
Contact Detail:
Hirenza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the job hunt. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Adecco's values and how they align with your skills. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since the Customer Service Associate role is all about engaging with customers, being articulate and confident in your responses will make a great impression during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people at Adecco. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience in customer service, especially in e-commerce, and show us how you can bring value to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you're proactive and capable of handling challenging situations.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Hirenza
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is essential for this role, take some time to learn about Salesforce or any other relevant systems. If you can, mention specific features or functionalities during your interview to demonstrate your knowledge and readiness to hit the ground running.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the e-commerce sector. Prepare responses for handling difficult customers, managing complaints, or resolving order issues. Practising these responses will help you feel more confident and articulate during the interview.
✨Showcase Your Team Spirit
This role requires collaboration with various departments, so be ready to discuss how you work well in a team. Share examples of past teamwork experiences where you contributed to a positive outcome. Highlighting your ability to collaborate effectively will resonate well with the interviewers.
