At a Glance
- Tasks: Manage engineer schedules and ensure top-notch service delivery.
- Company: Join Hiremech, part of the innovative Briggs Equipment Group.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Supportive culture with a focus on teamwork and continuous improvement.
- Why this job: Be a key player in a dynamic team that values your input.
- Qualifications: Strong organisational skills and effective communication are essential.
The predicted salary is between 26100 - 31900 £ per year.
Opportunity: Service Controller
Contract: Permanent
Location: Wellingborough
Company: Hiremech – part of the Briggs Equipment Group
About Us: Briggs Equipment Group is a leading provider of material handling, powered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management. At Hiremech, we've been helping businesses keep moving with high-quality materials handling equipment for over 30 years. From our headquarters in Tottenham and our depot in Wellingborough, we proudly serve customers across London, the South East, and the East Midlands, delivering trusted solutions backed by exceptional service.
In this role, you will:
- Ensure compliance with Health & Safety procedures at all times.
- Manage Engineer schedules, productivity, and service level performance.
- Coordinate and prioritise work to meet customer needs and KPIs.
- Maintain excellent communication with customers, engineers, and internal teams.
- Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
- Optimise engineer workloads and routes to maximise efficiency.
- Approve overtime, non-productive hours, and leave in line with business requirements.
- Oversee out-of-hours service activity and support operational continuity.
- Manage fleet resources, including short-term hire and FOC vehicles.
- Support the onboarding and development of new team members.
- Identify opportunities to improve service delivery and generate additional revenue.
- Resolve operational issues quickly and effectively.
- Foster a positive team culture and support colleagues as needed.
What will help you excel in this role:
- Strong Microsoft Office and system-based experience.
- Excellent organisational and time-management skills.
- Confident and effective communication skills.
What's Next: If you're interested in joining the Briggs Group, click Apply Now and a member of our team will be in touch. Not sure if this is the right role for you? Visit our careers page and feel free to submit your CV speculatively for review. If you require any reasonable adjustments during the interview process, please contact a member of the Recruitment Team in advance so we can ensure your needs are met.
Services Controller employer: Hiremech
At Hiremech, part of the Briggs Equipment Group, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Located in Wellingborough, we offer competitive salaries, commission opportunities, and a company car, alongside a commitment to employee growth through training and development. Join us to be part of a team that values innovation, collaboration, and outstanding service, while making a meaningful impact in the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Services Controller at Hiremech!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Hiremech or be willing to refer you for that Services Controller position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Hiremech who’s on the lookout for their next Services Controller star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Services Controller role at Hiremech!
We think you need these skills to ace Services Controller
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Hiremech. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Hiremech
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Hiremech. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
