At a Glance
- Tasks: Manage engineer schedules and ensure top-notch service delivery for our customers.
- Company: Join Hiremech, part of the Briggs Equipment Group, a leader in material handling solutions.
- Benefits: Permanent contract with opportunities for growth and development in a supportive environment.
- Other info: Join a dynamic team and help shape the future of service delivery.
- Why this job: Be a key player in optimising operations and enhancing customer satisfaction.
- Qualifications: Strong organisational skills and experience with Microsoft Office are essential.
The predicted salary is between 23850 - 29150 £ per year.
Opportunity: Service Controller
Contract: Permanent
Location: Wellingborough
Company: Hiremech – part of the Briggs Equipment Group
About Us: Briggs Equipment Group is a leading provider of material handling, powered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management. At Hiremech, we've been helping businesses keep moving with high-quality materials handling equipment for over 30 years. From our headquarters in Tottenham and our depot in Wellingborough, we proudly serve customers across London, the South East, and the East Midlands, delivering trusted solutions backed by exceptional service.
In this role, you will:
- Ensure compliance with Health & Safety procedures at all times.
- Manage Engineer schedules, productivity, and service level performance.
- Coordinate and prioritise work to meet customer needs and KPIs.
- Maintain excellent communication with customers, engineers, and internal teams.
- Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
- Optimise engineer workloads and routes to maximise efficiency.
- Approve overtime, non-productive hours, and leave in line with business requirements.
- Oversee out-of-hours service activity and support operational continuity.
- Manage fleet resources, including short-term hire and FOC vehicles.
- Support the onboarding and development of new team members.
- Identify opportunities to improve service delivery and generate additional revenue.
- Resolve operational issues quickly and effectively.
- Foster a positive team culture and support colleagues as needed.
What will help you excel in this role:
- Strong Microsoft Office and system-based experience.
- Excellent organisational and time-management skills.
- Confident and effective communication skills.
What's Next: If you're interested in joining the Briggs Group, click Apply Now and a member of our team will be in touch. Not sure if this is the right role for you? Visit our careers page and feel free to submit your CV speculatively for review. If you require any reasonable adjustments during the interview process, please contact a member of the Recruitment Team in advance so we can ensure your needs are met.
Service Desk Controller employer: Hiremech
At Hiremech, part of the Briggs Equipment Group, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Located in Wellingborough, we offer competitive salaries, commission opportunities, and a company car, alongside a commitment to employee growth through training and development. Join us to be part of a team that values innovation, collaboration, and outstanding service, while making a meaningful impact in the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hiremech and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hiremech!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hiremech keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Desk Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hiremech:This is your chance to really connect with the team at Hiremech. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hiremech
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hiremech.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hiremech that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hiremech. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
