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For Companies At a Glance
- Tasks: Manage engineer productivity and ensure top-notch service delivery for customers.
- Company: Join a leading forklift supplier with over 25 years of experience.
- Benefits: Permanent contract, supportive team environment, and opportunities for growth.
- Other info: Be part of a team that values safety, collaboration, and innovation.
- Why this job: Make a real impact in a dynamic role while enhancing your organisational skills.
- Qualifications: Strong Microsoft Office skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Tottenham
We are a North London–based business with more than 25 years of experience providing high-quality material handling solutions. Since our establishment in 1994, we have grown to become the leading forklift supplier for London and the South East. Hiremech is part of The Briggs Equipment Group, a major provider of asset management and maintenance solutions across the UK and Ireland.
The Impact You Will Have:
- Follow Company Health & Safety guidelines at all times, ensuring the safety of colleagues and customers both on-site and off-site.
- Drive industry-leading performance by managing Engineer productivity, workload, time management, call handling expectations and SLAs.
- Ensure purchase order numbers are obtained before starting chargeable work, and confirm pro-forma invoices are paid by CoD customers prior to job commencement.
- Maintain clear, proactive communication with internal and external customers, keeping them informed and managing expectations.
- Prioritise and schedule all work to meet customer requirements and contractual KPIs, including forward planning for VOR/NVOR work, Allianz inspection follow-ups, and coordination with third-party service providers.
- Monitor and balance preventative maintenance, reactive work, and work in progress to ensure timely completion.
- Promote a strong team ethic and support colleagues when required.
- Take ownership of issues, applying effective problem-solving to reach timely resolutions.
- Optimise Engineer routes and workloads to maximise productive hours while reducing unnecessary travel and carbon emissions.
- Review and approve Engineer non-productive hours and overtime, liaising with the Service Manager for authorisation.
- Oversee out-of-hours activity for all Engineers.
- Approve Engineer leave in line with business needs.
- Manage Free of Charge and Short-Term Hire trucks to minimise cost.
- Support the onboarding and training of new team members.
- Identify and maximise opportunities to generate additional revenue.
- Carry out any reasonable tasks requested by a regional line manager.
What Will Help You Excel in This Role:
- Strong Microsoft Office and system-based experience.
- Excellent organisational and time-management skills.
- Confident and effective communication skills.
What's Next:
If you're interested in joining the Briggs Group, click Apply Now and a member of our team will be in touch. Not sure if this is the right role for you? Visit our careers page and feel free to submit your CV speculatively for review. If you require any reasonable adjustments during the interview process, please contact a member of the Recruitment Team in advance so we can ensure your needs are met.
Service Controller employer: Hiremech
Contact Detail:
Hiremech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Controller role. Highlight your organisational and time-management skills, as well as any relevant experience with Microsoft Office and system-based tasks.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've managed workloads or improved communication in previous roles, and don’t forget to show your enthusiasm for the position!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hiremech
✨Know Your Stuff
Make sure you understand the role of a Service Controller inside out. Familiarise yourself with the company's services, especially their approach to health and safety, as well as how they manage engineer productivity and customer communication.
✨Showcase Your Skills
Highlight your organisational and time-management skills during the interview. Be ready to share specific examples of how you've successfully managed workloads or improved processes in previous roles.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex issues simply, as this will demonstrate your ability to keep customers and colleagues informed.
✨Be a Team Player
Emphasise your ability to work well within a team. Share experiences where you've supported colleagues or contributed to a strong team ethic, as this aligns with the company’s values and expectations.