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For Companies At a Glance
- Tasks: Ensure safety, manage engineer productivity, and maintain clear communication with customers.
- Company: Join a leading forklift supplier with over 25 years of experience.
- Benefits: Permanent contract, competitive salary, and opportunities for career growth.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real impact in a dynamic environment while ensuring top-notch service.
- Qualifications: Strong organisational skills and ability to communicate effectively.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Tottenham
We are a North London–based business with more than 25 years of experience providing high-quality material handling solutions. Since our establishment in 1994, we have grown to become the leading forklift supplier for London and the South East. Hiremech is part of The Briggs Equipment Group, a major provider of asset management and maintenance solutions across the UK and Ireland.
If you don't meet every requirement listed below, please don't let that hold you back — we'd still love to hear from you.
The Impact You Will Have
- Follow Company Health & Safety guidelines at all times, ensuring the safety of colleagues and customers both on-site and off-site.
- Drive industry-leading performance by managing Engineer productivity, workload, time management, call handling expectations and SLAs.
- Ensure purchase order numbers are obtained before starting chargeable work, and confirm pro-forma invoices are paid by CoD customers prior to job commencement.
- Maintain clear, proactive communication with internal and external customers, keeping them informed and managing expectations.
- Prioritise and schedule all work to meet customer requirements and contractual KPIs, including forward planning for VOR/NVOR work, Allianz inspection follow-ups, and coordination with third-party services.
Service Controller in London employer: Hiremech
Contact Detail:
Hiremech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Use concise language and structure your application well to demonstrate your skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hiremech
✨Know Your Stuff
Make sure you understand the role of a Service Controller inside out. Familiarise yourself with the company's history, their health and safety guidelines, and how they manage engineer productivity. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since clear communication is key in this role, be ready to demonstrate your ability to communicate effectively. Think of examples where you've successfully managed expectations or resolved issues with customers or colleagues.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like prioritising workloads or managing SLAs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. It shows you're engaged and thinking ahead.