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- Tasks: Manage engineer productivity and ensure top-notch service delivery.
- Company: Dynamic company focused on safety and performance in service management.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Join a supportive team and make a real impact in the industry.
- Why this job: Be a key player in optimising service operations and enhancing customer satisfaction.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Tottenham
The Impact You Will Have:
- Follow Company Health & Safety guidelines at all times, ensuring the safety of colleagues and customers both on-site and off-site.
- Drive industry-leading performance by managing Engineer productivity, workload, time management, call handling expectations and SLAs.
- Ensure purchase order numbers are obtained before starting chargeable work, and confirm pro-forma invoices are paid by CoD customers prior to job commencement.
- Maintain clear, proactive communication with internal and external customers, keeping them informed and managing expectations.
- Prioritise and schedule all work to meet customer requirements and contractual KPIs, including forward planning for VOR/NVOR work, Allianz inspection follow-ups, and coordination with third-party service providers.
- Monitor and balance preventative maintenance, reactive work, and work in progress to ensure timely completion.
- Promote a strong team ethic and support colleagues when required.
- Take ownership of issues, applying effective problem-solving to reach timely resolutions.
- Optimise Engineer routes and workloads to maximise productive hours while reducing unnecessary travel and carbon emissions.
- Review and approve Engineer non-productive hours and overtime, liaising with the Service Manager for authorisation.
- Oversee out-of-hours activity for all Engineers.
- Approve Engineer leave in line with business needs.
- Manage Free of Charge and Short-Term Hire trucks to minimise cost.
- Support onboarding and training of new team members.
- Identify and maximise opportunities to generate additional revenue.
- Carry out any reasonable tasks requested by a regional line manager.
What Will Help You Excel in This Role:
- Strong Microsoft Office and system-based experience.
- Excellent organisational and time-management skills.
- Confident and effective communication skills.
Service Controller employer: Hiremech Ltd
Contact Detail:
Hiremech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Service Controller role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and problem-solving. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities of a Service Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight your experience with managing workloads, communication skills, and any relevant Microsoft Office expertise. We want to see how you can drive performance and support our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled similar responsibilities in the past, like managing engineer productivity or problem-solving.
Show Off Your Organisational Skills: In your application, emphasise your organisational and time-management skills. We’re looking for someone who can juggle multiple tasks and prioritise effectively, so give us examples of how you've done this before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Hiremech Ltd
✨Know Your Stuff
Make sure you’re familiar with the company’s health and safety guidelines, as well as their service management processes. Brush up on how to manage engineer productivity and SLAs, so you can confidently discuss your experience in these areas.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully prioritised and scheduled work in the past. Be ready to talk about how you’ve balanced preventative maintenance with reactive work, and how you’ve ensured timely completion of tasks.
✨Communicate Like a Pro
Effective communication is key for this role. Think of instances where you’ve maintained clear communication with customers or colleagues, especially when managing expectations. Practice articulating these experiences clearly.
✨Problem-Solving Mindset
Be prepared to discuss specific challenges you’ve faced and how you resolved them. Highlight your ability to take ownership of issues and apply effective problem-solving techniques, as this will show your potential employer that you can handle the pressures of the role.