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- Tasks: Manage engineer productivity and ensure top-notch service delivery.
- Company: Dynamic company focused on safety and performance in Tottenham.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Join a supportive team and make a real impact in the field.
- Why this job: Be a key player in driving industry-leading performance and teamwork.
- Qualifications: Strong organisational skills and effective communication are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Tottenham
The Impact You Will Have:
- Follow Company Health & Safety guidelines at all times, ensuring the safety of colleagues and customers both on‑site and off‑site.
- Drive industry‑leading performance by managing Engineer productivity, workload, time management, call handling expectations and SLAs.
- Ensure purchase order numbers are obtained before starting chargeable work, and confirm pro‑forma invoices are paid by CoD customers prior to job commencement.
- Maintain clear, proactive communication with internal and external customers, keeping them informed and managing expectations.
- Prioritise and schedule all work to meet customer requirements and contractual KPIs, including forward planning for VOR/NVOR work, Allianz inspection follow‑ups, and coordination with third‑party service providers.
- Monitor and balance preventative maintenance, reactive work, and work in progress to ensure timely completion.
- Promote a strong team ethic and support colleagues when required.
- Take ownership of issues, applying effective problem‑solving to reach timely resolutions.
- Optimise Engineer routes and workloads to maximise productive hours while reducing unnecessary travel and carbon emissions.
- Review and approve Engineer non‑productive hours and overtime, liaising with the Service Manager for authorisation.
- Oversee out‑of‑hours activity for all Engineers.
- Approve Engineer leave in line with business needs.
- Manage Free of Charge and Short‑Term Hire trucks to minimise cost.
- Support onboarding and training of new team members.
- Identify and maximise opportunities to generate additional revenue.
- Carry out any reasonable tasks requested by a regional line manager.
What Will Help You Excel in This Role:
- Strong Microsoft Office and system‑based experience.
- Excellent organisational and time‑management skills.
- Confident and effective communication skills.
Service Controller in London employer: Hiremech Ltd
Contact Detail:
Hiremech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Service Controller role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed workloads or improved processes in previous roles. This will demonstrate your ability to excel as a Service Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight your experience with managing workloads, communication skills, and any relevant Microsoft Office expertise. We want to see how you can drive performance and support our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled similar responsibilities in the past, like managing engineer productivity or problem-solving.
Show Off Your Organisational Skills: In your application, emphasise your organisational and time-management skills. We’re looking for someone who can juggle multiple tasks and prioritise effectively, so give us examples of how you've done this before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Hiremech Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the job description, especially the key tasks like managing Engineer productivity and ensuring compliance with Health & Safety guidelines. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully managed customer expectations or resolved issues in the past. Be ready to discuss how you would maintain clear communication with both internal and external customers, as this will highlight your fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've taken ownership of an issue and applied effective problem-solving techniques. Be prepared to share these examples during the interview, as it will illustrate your ability to handle challenges and contribute positively to the team.
✨Highlight Your Organisational Skills
Given the importance of time management and scheduling in this role, come prepared with examples of how you've successfully prioritised tasks in previous positions. Discuss any tools or methods you use to stay organised, as this will show that you can manage workloads effectively and meet customer requirements.