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For Companies At a Glance
- Tasks: Support client operations from onboarding to delivery and ensure smooth communication.
- Company: Boutique sales development service provider for tech startups.
- Benefits: Earn $1,500/month plus bonuses, with flexible remote work.
- Why this job: Join a dynamic team and help tech startups thrive while working from anywhere.
- Qualifications: Fluent in English, organised, tech-savvy, and prior client operations experience preferred.
- Other info: Opportunity for growth in a supportive and innovative environment.
Job Title: Remote Client Success Assistant (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,500 USD/month + $100 per client renewal (working up to 10 clients) paid via Deel
Schedule: Monday to Friday, 8:00am to 5:00pm with 1hr lunch break in any major US time zone
Job Overview
Our client is a boutique sales development service provider that partners with niche 10–30 person technology startups to help them build outbound pipelines and analyze market feedback. They act as an extension of their clients’ go-to-market teams, helping them refine messaging, generate pipeline, and understand what the market is saying.
We’re looking for a highly organized, proactive Client Success Assistant to help manage client operations from onboarding through delivery. This role will support the Founder across all stages of the client lifecycle — from proposal and contracting to campaign setup, performance tracking, and ongoing communication. You’ll also help coordinate internal operations, maintain documentation, and ensure nothing falls through the cracks.
Responsibilities
- Client Onboarding & Coordination
- Prepare client onboarding materials (kickoff documents, Slack channels, PhoneBurner setup, contact uploads, Zapier integrations).
- Maintain client records and billing schedules in spreadsheets.
- Organize and update client-specific Slack canvases (overview, study guide, scripts, etc.).
- Proposal, Contract & Billing Support
- Assist in preparing tailored proposals and SOWs based on intro call notes.
- Track contracts through Docusign and manage invoice scheduling via Stripe.
- Monitor payment timelines and renewal dates, updating internal trackers.
- Ongoing Client Success Operations
- Coordinate weekly client call schedules, notes, and follow-ups.
- Monitor live dashboards, ensuring data accuracy and visibility.
- Communicate proactively with internal SDRs and external client teams to keep campaigns running smoothly.
- Internal Support & Marketing Coordination
- Collaborate with our SEO agency and support website content updates.
- Help streamline workflows and document internal processes.
- Provide administrative support as needed across tools like Slack, Notion, Google Workspace, and PhoneBurner.
Qualifications, Skills, and Key Competencies
- Native or near-native English fluency (written and spoken).
- Highly organized, with strong attention to detail and follow-through.
- Comfortable managing multiple tasks across clients and projects.
- Tech-savvy — quick to learn new tools and systems.
- Prior experience in client operations, marketing coordination, or account support preferred.
Application Notes
Application Disclaimer: To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED: Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions: Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer \”NO\” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer \”YES\” as we are only able to hire Latin American talent based in Latin America.
Apply Wisely: To maintain fairness, apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder: All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
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Remote Client Success Assistant employer: HireLATAM
Contact Detail:
HireLATAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Client Success Assistant
✨Tip Number 1
Get your voice or video recording sorted ASAP! This is a must for your application, so don’t leave it to the last minute. Make sure you’re clear and confident – it’s your chance to shine!
✨Tip Number 2
Stay organised! Keep track of all your applications and deadlines. Use a simple spreadsheet to monitor which roles you've applied for and any follow-up actions needed. We want to make sure nothing slips through the cracks!
✨Tip Number 3
Don’t forget to check your spam folder regularly! Important updates about your application will be sent via email, and we don’t want you to miss out on any communication. Stay in the loop!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the resources we offer to help you land that Client Success Assistant role!
We think you need these skills to ace Remote Client Success Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with the requirements. Highlighting relevant experience will make your application stand out!
Show Off Your Organisational Skills: As a Client Success Assistant, being organised is key! In your written application, give us examples of how you've managed multiple tasks or projects in the past. This will show us that you can handle the responsibilities of the role with ease.
Include a Voice/Video Recording: Don’t forget that a voice or video recording is a must for your application! Make it engaging and showcase your communication skills. We want to hear your personality shine through, so don’t be shy!
Double-Check Everything: Before hitting that submit button, take a moment to review your application. Check for any typos or errors, and ensure all required elements are included. A polished application reflects your attention to detail, which is super important for this role!
How to prepare for a job interview at HireLATAM
✨Know the Company Inside Out
Before your interview, take some time to research the company and its clients. Understand their services, values, and the specific challenges they face in client success. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Client Success Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and ensured nothing fell through the cracks.
✨Demonstrate Your Tech Savviness
Familiarise yourself with tools mentioned in the job description, like Slack, Notion, and Google Workspace. If you have experience with similar tools, be ready to discuss how you used them effectively in previous roles. This will show that you can hit the ground running.
✨Prepare for the Voice/Video Recording
Since a voice or video recording is required, practice what you want to say beforehand. Keep it concise but informative—introduce yourself, mention your relevant experience, and express why you're excited about this opportunity. Make sure your recording is clear and professional.
