Opening
Exp: 1-2 YearsSalary: ?20,000 - ?30,000 per monthCompanies: VARSADAHUB & ViralWave Marketing and Technologies Pvt. Ltd.
Exp: 1-2 YearsSalary: ?20,000 - ?30,000 per monthCompanies: VARSADAHUB & ViralWave Marketing and Technologies Pvt. Ltd.
Location:Swashthya vihar. Preet vihar metro. Laxmi nagar ne Openings: Experience:1-2 YearsSalary: ?20,000 - ?30,000 per monthCompanies: VARSADAHUB & ViralWave Marketing and Technologies Pvt. Ltd. Salary:?20,000 - ?30,000 per monthCompanies: VARSADAHUB & ViralWave Marketing and Technologies Pvt. Ltd. Actively Hiring
Job Description - CRM (Customer Relationship Manager)
Position: Customer Relationship Manager (CRM)
Companies: VARSADAHUB & ViralWave Marketing and Technologies Pvt. Ltd.
About the Companies
VARSADAHUB is an Import & Export company engaged in international trading and business operations.
ViralWave Marketing and Technologies Pvt. Ltd. is a SaaS (Software as a Service) company providing technology-driven software and digital solutions to businesses.
Job Responsibilities
- Manage and maintain strong relationships with existing and potential customers.
- Handle customer queries, requirements, and follow-ups through calls, WhatsApp, email, and other communication channels.
- Understand customer needs and coordinate with internal teams to provide suitable solutions.
- Follow up with leads and customers to improve conversion and retention.
- Maintain accurate customer information and communication records in the CRM.
- Regularly update customer interactions, follow-ups, and lead status.
- Coordinate with the sales and business development teams for lead management.
- Handle customer onboarding and provide assistance throughout the process.
- Identify opportunities for upselling and cross-selling relevant products or services.
- Resolve customer issues professionally and ensure timely communication.
- Prepare regular reports related to customer interactions, follow-ups, and conversions.
Requirements
- 1-2 years of experience in CRM, Customer Relationship Management, Inside Sales, Business Development, or a similar role.
- Excellent communication and interpersonal skills.
- Comfortable making customer calls and conducting regular follow-ups.
- Basic knowledge of CRM software and MS Excel/Google Sheets.
- Strong customer-handling and problem-solving abilities.
- Ability to manage multiple customers and follow-ups simultaneously.
- Positive attitude, professional communication, and target-oriented approach.
Key Skills
CRM Management | Customer Handling | Follow-up | Lead Management | Communication | Customer Retention | Sales Coordination | MS Excel | CRM Software | Relationship Management
What We Offer
- Opportunity to work with businesses across Import & Export and SaaS/Technology sectors.
- Professional and growth-oriented work environment.
- Opportunity to develop expertise in customer relationship management, sales coordination, and business operations.
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