Описание:
loveholidays helps customers discover, book, and experience holidays. Its Platform function builds the technology and shared capabilities that power the customer experience, helping the wider organisation work more independently and deliver better outcomes for customers.
Задачи:
- Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities with Engineering, Finance, and Operations
- Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling
- Improve the accuracy and availability of order, booking, margin, and cost data for internal and external consumers
- Use data, AI, and smart automation to reduce routine manual work and simplify post-order exception handling
- Partner with Engineering on technical strategy, including service boundaries, event and data models, observability, and migration from legacy systems
- Use data-led decision-making to define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy
Требования:
- Proven platform product leadership, owning technical, API-heavy, data-rich, or operational platform products used by multiple teams
- Strong systems thinking to model complex end-to-end workflows and translate business needs into extensible product capabilities
- Technical fluency across APIs, service orchestration, data models, integration contracts, and system reliability
- Experience designing smart automation that improves user experience and cost-to-serve
- Strong experience defining metrics, evaluating performance, and making trade-offs under operational constraints
- Strategic execution and influential communication skills to build cross-functional alignment, write clear decision narratives, and navigate ambiguity
Условия:
- Company pension contributions at 5%
- Individualised training budget
- Discounted holidays for employees, their family, and friends
- 25 Days of annual leave plus 8 public holidays; increases by 1 day for every second year of service, up to a maximum of 30 days per annum
- Ability to buy and sell annual leave
- Access to an electric vehicle salary sacrifice scheme
- Cycle to work scheme, season ticket loan, and eye care vouchers
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product manager for bookings employer: HireHi
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