Описание:
Wise is a global technology company building a way to move and manage money worldwide. It helps people and businesses send money internationally, spend abroad, and make and receive international payments, with the aim of making these activities easier and less costly.
Задачи:
Generate insights and track the impact of improvements to transfer verification, clarify documentation requirements, and reduce friction in the process Identify priorities for making the customer journey seamless Analyze ways to improve response times and service quality Define a strategy for scaling support operations and identify customer segments that need specialized attention to prevent churn Improve product reliability and service efficiency to influence customer retention and growth
Требования:
5+ Years of experience in analytical roles Strong data analysis skills, including SQL and Python Experience conducting regular A/B tests and causal analyses to measure the impact of product changes on defined metrics Experience partnering with Product Managers and Analysts to set KPIs and monitor the impact of product features on conversion, stickiness, and engagement Strong stakeholder management skills; collaborative, able to influence, and able to identify when to agree or disagree to maximize impact Bias to action and ability to identify and deliver what needs to be done Ability to structure and solve ambiguous, open-ended problems and identify high-impact opportunities
Будет плюсом:
experience delivering high-quality data and self-serve analytics using Airflow, dbt, and Looker; practical application of AI or machine learning techniques and predictive modeling; knowledge of the FinTech ecosystem
Условия:
- Company Restricted Stock Units
- Numerous benefits in the London office
- Hybrid working
- Paid annual holiday, sick days, parental leave, and other leave opportunities
- Six weeks of paid sabbatical after four years at Wise, in addition to annual leave
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product analyst for high-volume transfers in London employer: HireHi
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