At a Glance
- Tasks: Provide top-notch customer service and support office operations in a dynamic team.
- Company: Join HireGiant, a leading recruitment company in Bristol.
- Benefits: Enjoy weekly pay, free parking, and a company pension.
- Other info: Great opportunity for ongoing work with a supportive team.
- Why this job: Perfect for honing your admin skills while making a real impact.
- Qualifications: Experience in admin roles and strong communication skills are preferred.
Excellent opportunity for a Customer Service Advisor based in St Phillips, Bristol.
Hiregiant are seeking a highly organised and detail-oriented Customer Service Advisor to join our team in St Phillips.
The ideal candidate will play a crucial role in supporting the smooth operation of our office by providing excellent customer service.
This position requires proficiency in using computers, strong clerical skills and a great telephone manner.
If you are adept at data entry, possess excellent phone etiquette, and have a knack for organization, we would love to hear from you.
The role is primarily based working in the office alongside the office manager, with support from a small team.
However, will also potentially involve serving customers on the service counter.
Duties
- Supporting operations, ensuring efficiency and effectiveness in all administrative processes.
- Handle incoming calls and correspondence with professionalism and courtesy.
- Perform data entry tasks accurately and promptly to maintain up-to-date records.
- Organize and maintain filing systems, both electronic and physical, to ensure easy access to information.
- Support the Transport team with clerical tasks as needed to facilitate smooth workflow.
This is a great opportunity for ongoing work, with an excellent company!
- Hours and Pay
- Working Monday to Friday, 07:30 to 17:00.
- £13.00 per hour, weekly paid every Friday.
Requirements
- Proven experience in an administrative role or similar position is preferred.
- Proficient using aspects of computer software.
- Strong clerical skills with attention to detail and accuracy in data entry tasks.
- Excellent phone etiquette with strong verbal communication skills.
- Highly organised with the ability to manage multiple tasks simultaneously while prioritising effectively.
- Competent computer skills with a willingness to learn new software as required.
- A proactive approach to problem-solving with strong interpersonal skills.
Perks of the job
- Company pension
- Free onsite parking
- Weekly pay
- Company benefits
If you are looking for a Customer Service opportunity where you can contribute positively to a dynamic team while developing your administrative skills further, then this is the position for you!
How to apply
Simply click apply now and a member of our Bristol team will give you a call.
Hire Giant – The GIANTS within recruitment
Customer Service Advisor employer: Hiregiant (South West) Ltd
Join a dynamic team at Hiregiant, where we prioritise employee well-being and growth. As an HGV Class 1 Driver in Avonmouth, Bristol, you'll enjoy a supportive work culture, competitive pay, and opportunities for ongoing training and development. With flexible shifts and a commitment to work-life balance, we ensure that our drivers feel valued and empowered in their roles.
Contact Details:
Hiregiant (South West) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hiregiant (South West) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hiregiant (South West) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hiregiant (South West) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hiregiant (South West) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hiregiant (South West) Ltd!
How to prepare for a job interview at Hiregiant (South West) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
