At a Glance
- Tasks: Manage and optimise Salesforce platform, ensuring seamless operation and alignment with business needs.
- Company: Leading provider of outsourced customer service solutions with a culture of innovation.
- Benefits: Competitive salary, pension scheme, 25 days holiday, and access to a gym.
- Other info: Collaborative environment with mentorship and excellent career growth opportunities.
- Why this job: Join a dynamic team driving Salesforce innovation and make a real impact.
- Qualifications: Minimum two years' experience in Salesforce administration and strong problem-solving skills.
The predicted salary is between 50000 - 53000 £ per year.
Location: Walsall
Salary: To £53,000 depending on experience
Hours: 37 hours per week
Join our clients dynamic team here driving Salesforce innovation, working on exciting projects and continuous platform enhancements. Thrive as a Senior Salesforce Administrator in a collaborative and supportive environment that fosters professional growth and career development.
Who They Are:
They are a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role:
They are seeking a Senior Salesforce Administrator to manage and optimise their Salesforce platform, ensuring seamless operation and alignment with business needs. This role involves system configuration, security management, data integrity, and process automation, alongside testing and defect resolution. The ideal candidate will have strong experience with Salesforce administration, configuration, and deployment tools such as Gearset.
Key Responsibilities:
- Day-to-day administration of the Salesforce platform, including user license management, security settings, and permission management.
- Implementing configuration changes, such as custom objects, fields, flows, and page layout updates.
- Managing Salesforce Org instances, including sandbox refreshes, backups, managed package installations, and archiving.
- Overseeing testing activities related to configuration changes, managed packages, and defect resolution.
- Ensuring defects are reported, categorized, and prioritised based on severity and business impact.
- Managing the release process for fixes and updates while maintaining system stability.
- Deploying changes using Gearset or similar tools to ensure version control and efficient release management.
What You’ll Need:
Required Skills & Experience:
- Minimum of two years’ experience in Salesforce administration and configuration.
- Strong understanding of security models, access controls, and user management within Salesforce.
- Familiarity with Salesforce tools such as Gearset, Data Loader, and automation (flows, process builder, etc.).
- Knowledge of testing strategies, defect management, and deployment methodologies.
- Excellent problem-solving skills and ability to optimize workflows.
- Salesforce certifications (such as Salesforce Certified Administrator) are highly desirable.
What You’ll Get In Return:
- A competitive salary
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
REF-221 756
Senior Salesforce Administrator in Walsall employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Salesforce Administrator in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireful:Your cover letter is your chance to shine! Tell us why you want to work at Hireful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
