At a Glance
- Tasks: Lead transformative projects and manage client relationships for peak performance.
- Company: A leading provider of innovative customer service solutions and software.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and wellness programmes.
- Other info: Enjoy a supportive environment with mentorship and career growth opportunities.
- Why this job: Make a significant impact in a forward-thinking organisation that values collaboration and innovation.
- Qualifications: Experience in project leadership, SaaS platforms, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- Job Title
- Programme Lead (12 Month FTC)
- Location
- Walsall
- Salary
- Competitive
- Hours
- 37 hours per week
Are you a dynamic leader with a passion for driving innovation and excellence?
Join their organisation as their Programme Lead!
You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance.
If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, they want to hear from you!
Who they are
Our client is a leading provider of outsourced customer service solutions and software.
They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth.
Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
- Lead and manage a team of Workstream leads across the Implementation programme.
- Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
- Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
- Manage client relationships and escalations.
- Maintain high-level plans and ensure workstream plans support the high-level plan.
- Support financial forecasting through timesheet controls and forecasting spend against targets.
- Create and maintain performance dashboards to monitor KPIs, such as defect rates.
- Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
- Build relationships with key stakeholders to support clear expectation setting.
- Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
- Review and optimise current ways of working across all streams, including automation to reduce activity time.
- Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
- Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
What You’ll Need
- Proven experience leading projects and large-scale implementations, ideally within Saa S or cloud-based platforms.
- Proven Salesforce experience
- Previous exposure within the utilities sector (desirable).
- Excellent planning and coordination skills.
- Good understanding of software development lifecycle (SDLC), Dev Ops, and IT operations.
- Experience in risk management, contingency planning, and incident resolution.
- Strong analytical and problem-solving capabilities.
- Ability to work in a fast-paced, complex environment with multiple moving parts.
- Excellent communication and stakeholder management skills.
What You’ll Get In Return
- A competitive salary
- 12 month fixed term contract
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
Programme Lead (12 Month FTC) in Walsall employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Lead (12 Month FTC) in Walsall
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hireful.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hireful. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Programme Lead (12 Month FTC) in Walsall
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hireful.
How to prepare for a job interview at Hireful
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hireful's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hireful offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
