At a Glance
- Tasks: Provide excellent customer service and manage reception efficiently.
- Company: Join Uppingham School, a leading coeducational boarding school with a vibrant community.
- Benefits: Enjoy 28 days holiday, free sports centre membership, and discounts on various services.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the friendly face of our sports centre and make a positive impact on visitors.
- Qualifications: Customer-focused experience and strong organisational skills are essential.
The predicted salary is between 45360 - 55440 £ per year.
Receptionist
Contract
Permanent
Hours
21–24 per week, 52 weeks
Salary
Closing date
Job Context
Uppingham School is a leading coeducational boarding school with 830 pupils and c. 550 staff.
Its business units support academic, pastoral, operational and administrative functions.
Uppingham School Sports Centre (USSC), opened in 2010, is a dualuse facility serving pupils and 1,300 public members.
It includes a 6court sports hall, 25m pool, 60station fitness studio (refurbished 2021), gymnasium, squash courts, dance studios, PE Department and hospitality suite.
USSC employs c. 40 staff and is operated by Uppingham School Enterprises Ltd.
Job Purpose
To provide all visitors with a friendly, efficient and positive experience through excellent customer service, accurate bookings, cash reconciliation and general administration.
- Key Accountabilities
- General
- Manage reception areas, direct visitors and respond to enquiries efficiently.
- Customer Service
- Greet all visitors warmly.
- Handle enquiries promptly.
- Maintain thorough knowledge of all activities, offers and programmes.
- Identify visitor needs and support staff in meeting them.
- Promote the Sports Centre at all times.
- Sales
- Encourage and promote memberships.
- Pass on external booking enquiries to management.
- Promote activity schemes, offers and retail items.
- Administration
- Answer calls and record information.
- Assist with social event organisation.
- Monitor contractor/visitor signin.
- Complete typing, filing, and general admin.
- Perform cash reconciliation.
- Process payments and update membership database.
- Take messages and pass on appropriately.
- Manage bookings, including fitness inductions.
- Maintain tidy reception and complete rota/holiday forms.
Qualifications, Skills & Personal Qualities
Qualifications
- Desirable: First Aid at Work.
Skills & Experience
- Customerfocused experience.
- Previous administration experience.
- Desirable: leisure industry experience, cash reconciliation, membership database software.
- Personal Qualities
- Strong organisation and IT skills.
- Good communication at all levels.
- Good literacy and numeracy.
- Experience in sales.
Benefits
- 28 days holiday (Bank Holidays included in salary).
- Defined contribution pension (up to 10% employer match).
- 50% contribution to private health scheme.
- Free Westfield Healthcare.
- Free Sports Centre membership (£25 joining fee).
- Free staff lunches in term-time.
- School fee discount (prorated for parttime).
- Retail, gym, cinema, supermarket and restaurant discounts.
- Cycle to Work scheme.
- Employee Assistance Programme.
- Occupational Health, annual flu jabs.
- “Disability Confident” and “Mindful Employer” status.
- Discounted nursery rates, staff performance tickets, and coffee shop discount.
- Safeguarding
All roles require full screening under KCSi E, including an Enhanced DBS check. Safeguarding and pupil welfare will be explored at interview.
Additional Information
The vacancy may close early once sufficient applications are received.
Receptionist ; ; in Uppingham employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist ; ; in Uppingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
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In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist ; ; in Uppingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
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Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
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✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
