At a Glance
- Tasks: Provide friendly customer service and manage reception efficiently.
- Company: Join Uppingham School, a leading coeducational boarding school with a vibrant community.
- Benefits: Enjoy 28 days holiday, free sports centre membership, and discounts on various services.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the welcoming face of our sports centre and make a positive impact on visitors.
- Qualifications: Customer-focused experience and strong communication skills are essential.
The predicted salary is between 13333 - 15238 £ per year.
Receptionist
Contract
Permanent
Hours
21–24 per week, 52 weeks
Salary
Closing date
Job Context
Uppingham School is a leading coeducational boarding school with 830 pupils and c. 550 staff.
Its business units support academic, pastoral, operational and administrative functions.
Uppingham School Sports Centre (USSC), opened in 2010, is a dualuse facility serving pupils and 1,300 public members.
It includes a 6court sports hall, 25m pool, 60station fitness studio (refurbished 2021), gymnasium, squash courts, dance studios, PE Department and hospitality suite.
USSC employs c. 40 staff and is operated by Uppingham School Enterprises Ltd.
Job Purpose
To provide all visitors with a friendly, efficient and positive experience through excellent customer service, accurate bookings, cash reconciliation and general administration.
- Key Accountabilities
- General
- Manage reception areas, direct visitors and respond to enquiries efficiently.
- Customer Service
- Greet all visitors warmly.
- Handle enquiries promptly.
- Maintain thorough knowledge of all activities, offers and programmes.
- Identify visitor needs and support staff in meeting them.
- Promote the Sports Centre at all times.
- Sales
- Encourage and promote memberships.
- Pass on external booking enquiries to management.
- Promote activity schemes, offers and retail items.
- Administration
- Answer calls and record information.
- Assist with social event organisation.
- Monitor contractor/visitor signin.
- Complete typing, filing, and general admin.
- Perform cash reconciliation.
- Process payments and update membership database.
- Take messages and pass on appropriately.
- Manage bookings, including fitness inductions.
- Maintain tidy reception and complete rota/holiday forms.
Qualifications, Skills & Personal Qualities
Qualifications
- Desirable: First Aid at Work.
Skills & Experience
- Customerfocused experience.
- Previous administration experience.
- Desirable: leisure industry experience, cash reconciliation, membership database software.
- Personal Qualities
- Strong organisation and IT skills.
- Good communication at all levels.
- Good literacy and numeracy.
- Experience in sales.
Benefits
- 28 days holiday (Bank Holidays included in salary).
- Defined contribution pension (up to 10% employer match).
- 50% contribution to private health scheme.
- Free Westfield Healthcare.
- Free Sports Centre membership (£25 joining fee).
- Free staff lunches in term-time.
- School fee discount (prorated for parttime).
- Retail, gym, cinema, supermarket and restaurant discounts.
- Cycle to Work scheme.
- Employee Assistance Programme.
- Occupational Health, annual flu jabs.
- “Disability Confident” and “Mindful Employer” status.
- Discounted nursery rates, staff performance tickets, and coffee shop discount.
- Safeguarding
All roles require full screening under KCSi E, including an Enhanced DBS check. Safeguarding and pupil welfare will be explored at interview.
Additional Information
The vacancy may close early once sufficient applications are received.
Receptionist ; ; in Uppingham employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist ; ; in Uppingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
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We think you need these skills to ace Receptionist ; ; in Uppingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hireful.
Get Familiar with Our Brand:Before applying, take some time to learn about Hireful and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hireful
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hireful.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
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