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- Tasks: Assist customers at the trade counter and handle queries via phone and email.
- Company: Join a well-established mechanical component distributor with nationwide presence.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and an employee rewards scheme.
- Why this job: Great progression opportunities in a supportive environment that values your success.
- Qualifications: Experience in a trade counter role and a valid UK driving license required.
- Other info: Permanent full-time role with occasional weekend call-outs.
The predicted salary is between 21600 - 37800 £ per year.
Do you have experience working on a Trade Counter? Want to work for a nationwide organisation with great progression opportunities? Look no further.
Working for this well-established mechanical component distributor, you’ll provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.
Salary: Up to £27,000 Per Annum + Callout Bonus
Location: Manchester
Role Type: Permanent / Full Time / Mon-Fri / 8-5 / Occasional call out (1 in 4 weeks)
Benefits: Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and/or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance
The Role:
- You’ll deal with incoming queries from customers over the phone and via email.
- This will see you taking orders down and filling in picking slips to be given to the warehouse so that they can pick, pack and ship out the delivery to the customer.
- There will also be a face-to-face element of the role as there is a trade counter within the branch that you will also service customers for.
- You’ll also ensure it’s kept stocked up and looking presentable.
- There will very occasionally be a need for you to drive and deliver specific parts to customers, so a full valid UK driving license is required for this position.
- The call out requirement is also rare but does require your availability over the weekend and bank holidays if it falls on those days.
Why not apply today and begin a new career within a respected organisation who want to see you succeed?
Trade Counter Assistant employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding the mechanical components they distribute will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your customer service skills, especially in handling face-to-face interactions. Since this role involves direct contact with customers at the trade counter, being able to engage positively and efficiently will set you apart from other candidates.
✨Tip Number 3
Make sure you have a valid UK driving licence and be prepared to discuss your driving experience. Since the job may require occasional deliveries, showing that you are reliable and ready for this responsibility can enhance your application.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what the employer values.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience you have working on a Trade Counter. Include specific examples of customer service, order processing, and any mechanical component knowledge that could set you apart.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for this particular organisation and how your skills align with their needs, especially in customer service and teamwork.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for dealing with customer queries and ensuring satisfaction at the trade counter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at hireful
✨Show Your Customer Service Skills
As a Trade Counter Assistant, you'll be interacting with customers regularly. Highlight your previous experience in customer service and provide examples of how you've handled queries or complaints effectively.
✨Know the Products
Familiarise yourself with the types of mechanical components the company distributes. Being knowledgeable about their products will demonstrate your enthusiasm for the role and help you answer questions confidently.
✨Demonstrate Teamwork
This role involves working closely with warehouse staff and other team members. Be prepared to discuss how you've successfully collaborated in past roles and how you can contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult customer or managing multiple orders at once. Think of relevant examples from your past experiences to illustrate your problem-solving skills.
