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For Companies At a Glance
- Tasks: Lead and innovate in delivering vital help and advice services for civil servants.
- Company: A key player in the UK Civil Service, dedicated to supporting its community.
- Benefits: Competitive salary, health cash plan, generous leave, and a great pension.
- Why this job: Make a real difference in people's lives while shaping impactful services.
- Qualifications: Proven leadership in social welfare and strong team management skills.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 68000 - 92000 £ per year.
Overview
£80,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – a minimum of 2 (preferably 3) days per week in their office in Cheam, Surrey.
Our client sits at the heart of the UK Civil Service. While they can't always prevent the tricky, stressful, sad stuff from happening, when it does happen, they help current, former and retired civil servants get the best support.
They are looking for a strategic-focused Director of Help, Advice and Services with strong experience in the social welfare sector and effective people-management skills to join their Executive Team. This is an important and exciting role for the Charity. Working with a diverse, integrated team to deliver the Charity's vision, objectives, targets and ambition for growth, the ideal candidate will have experience of leading a team across financial and wellbeing services.
In this role, you will develop and champion the Charity's help, advice and services strategy, ensuring the Charity always offers the most effective help and that they continuously improve the customer experience and accessibility of their service offers. If this sounds like something that would motivate you, then they would like to hear from you!
Responsibilities
- Develop and champion the Charity's help, advice and services strategy.
- Ensure the Charity offers the most effective help and continuously improves customer experience and accessibility of service offers.
- Lead and manage a team across financial and wellbeing services.
- Collaborate with the Executive Team to align services with the Charity's vision, objectives and growth targets.
Requirements / Qualifications
- Strategic leadership experience in the social welfare sector.
- Strong people-management and cross-functional team leadership skills.
- Experience delivering customer-focused services and improving accessibility across service offers.
- Experience in Senior/Director-level roles within relevant charities or civil-service-adjacent organizations.
- Experience across financial and wellbeing services is desirable.
- Experience of working in or with a diverse, integrated team.
Benefits
- Boundless
- Health cash plan
- Headspace
- Life assurance
- Excellent pension
- Generous annual leave
- Birthday leave
- Cycle to work scheme
How to apply
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 27 February and interviews will take place soon after. Please let them know in your application if you need any adjustments to enable you to perform to your best at the interview.
Diversity and inclusion
They are committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Director of Help, Advice and Services in Sutton Coldfield employer: Hireful
Contact Detail:
Hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Help, Advice and Services in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in charities or civil service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. We want to see you connect your experience with their mission, showing them you're not just another candidate but the right fit!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your leadership style and how it aligns with their goals. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Help, Advice and Services in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director of Help, Advice and Services. Highlight your strategic leadership experience in the social welfare sector and any relevant people-management skills. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved customer experience or led teams effectively. Remember, we love a good story!
Showcase Your Passion: Let your passion for helping others come through in your application. We’re looking for someone who genuinely cares about making a difference in the lives of civil servants. Share what motivates you and why this role excites you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hireful
✨Know the Charity Inside Out
Before your interview, dive deep into the charity's mission, values, and recent initiatives. Understanding their strategic goals will help you align your experience with what they’re looking for in a Director of Help, Advice and Services.
✨Showcase Your Leadership Skills
Prepare specific examples that highlight your people-management and team leadership skills. Think about times when you successfully led a diverse team or improved service delivery, as these experiences will resonate well with the interviewers.
✨Emphasise Customer-Centric Strategies
Be ready to discuss how you've previously developed customer-focused services. Share insights on how you’ve improved accessibility and customer experience in your past roles, as this is crucial for the position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their current challenges in service delivery or how they measure success in their help and advice strategies. It shows your genuine interest in the role and the organisation.
