At a Glance
- Tasks: Install, maintain, and support office technology equipment across the Midlands.
- Company: Leading international tech business with a focus on training and career progression.
- Benefits: £27,500 salary, company vehicle, 25 days holiday, enhanced pension, and life assurance.
- Other info: Field-based role with excellent training and long-term career growth opportunities.
- Why this job: Join a dynamic team, solve problems, and deliver top-notch customer service.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 27500 - 27500 € per year.
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you'll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role involves:
- Carrying out installation, servicing and repair of hardware devices
- Diagnosing faults and resolving technical issues within agreed service levels
- Supporting customers with operational queries and preventative maintenance advice
- Managing parts stock and maintaining accurate service records
- Liaising closely with the service desk to update call progress and completion details
- Delivering end user guidance and support
- Escalating complex faults when required
What we're looking for:
- Previous experience supporting technical hardware products
- Strong fault-finding and troubleshooting skills
- Good understanding of connecting equipment within customer IT environments
- Comfortable working independently in a field-based environment
- IT literate, including Microsoft Office
- Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
- Monday to Friday role with occasional overtime available
- Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
- Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply
- Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
Field Service Technician (Stoke-on-trent) employer: Hireful
Join a leading international technology business that prioritises employee growth and development, offering comprehensive training and career progression opportunities. As a Field Service Technician based in Stoke-on-Trent, you'll enjoy a supportive work culture, competitive salary, and benefits such as 25 days holiday, an enhanced pension scheme, and life assurance, all while working independently in a dynamic field environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (Stoke-on-trent)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Field Service Technician (Stoke-on-trent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical hardware and troubleshooting skills. We want to see how your background aligns with the role of a Field Service Technician, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering first-class customer service and how you enjoy solving problems in a field-based environment. Let us know what makes you the perfect fit for our team!
Show Off Your IT Skills:Since the role requires IT literacy, make sure to mention your proficiency with Microsoft Office and any other relevant software. We love candidates who can connect equipment within customer IT environments, so highlight any experience you have in this area.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our mobile service team!
How to prepare for a job interview at Hireful
✨Know Your Tech
Brush up on your knowledge of office technology equipment, especially MFPs and printers. Be ready to discuss your previous experience with technical hardware products and how you've solved problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves delivering first-class customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to client satisfaction.
✨Be Ready to Troubleshoot
Expect to face some hypothetical scenarios or technical questions that test your fault-finding and troubleshooting skills. Practice explaining your thought process clearly, as this will show your problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you align with their focus on ongoing training and professional development. This shows you're not just interested in the job, but also in growing with the company.
