At a Glance
- Tasks: Provide admin support to the trading team and manage supplier relationships.
- Company: A progressive charity representing students' unions across the UK.
- Benefits: Generous holiday, health cash plan, flexible working, and paid volunteer days.
- Other info: Inclusive environment promoting equality and diversity.
- Why this job: Join a supportive team making a real difference for students' unions.
- Qualifications: A level equivalent experience and strong IT skills required.
The predicted salary is between 25091 - 25091 £ per year.
A place to make a real difference
Location: Stockport
Salary: £25,091
Contract: Permanent | Full-time (35 hours)
Who are they?
Our client is a confederation of over 440 students' unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students' associations representing 460,000 students. Our client is an exciting organisation developing and championing strong students' unions. They connect their members and curate services to deliver advice, guidance and crisis support to students' unions. They do professional differently. They are a progressive charity representing students' unions across the UK. The sector is inclusive, fun, dynamic and representative and they put students and students' unions at the heart of everything they do. They are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
What they do
Students' unions can be transformational hubs for students, staff, and wider society. Our client supports member development to enhance their capacity and harness opportunities to maximise their positive impact. They do this in many ways, from managing a purchasing consortium to drive great value for their members, to their development activity, supporting the best potential in students' unions — they strive to make a difference to their members. The student movement is fast-paced and sometimes challenging, but they're also a big family who support each other. They see anti-oppression as central to their mission. Education isn't working unless it's working for everyone in our society. They're trans inclusive without exception. And they welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.
What's the job?
The Trading Support Assistant role is a full time, permanent post within the Trading Support Department. Your purpose will be to provide administrative support to the central billing team, working across several different teams, and getting relevant information from suppliers where required. In this role, you will provide administrative support to the trading support team and review product lines, inputting and checking information across multiple systems. This will involve taking in information from different sources and entering it into a variety of different systems, making attention to detail and logic crucial skills for success. You will also act as one of the points of contact within the client's relationship with students' unions who are part of the purchasing consortium and with administrative service providers. Furthermore, you will act as one of the points of contact within the client's relationship with suppliers to ensure that relevant sustainability information is provided through the tender processes. You will report to the Central Billing Manager.
Other responsibilities include maintaining awareness of and acting within agreed processes and procedures for central billing and contract administration, undertaking all necessary duties and activities to deliver the role's responsibilities, alerting the Central Billing Manager to any barriers encountered and contributing to the successful resolution of any issues. You will also be expected to actively engage in individual and team professional development activities, carry out responsibilities in a resource-efficient manner, and adhere to client policies and practices, actively supporting and promoting their vision, mission and objectives.
Who you are
To succeed in this role, you'll need to demonstrate a comprehensive blend of experience, knowledge, skills, and attributes. Essential qualifications and experience for this position include A level equivalent experience and Microsoft Office Word and Excel experience. You must possess good IT knowledge, including Outlook, good data entry skills, and the ability to demonstrate good communication skills. The ability to work with little supervision is essential, as is being organised, logical, and analytical in all aspects of work. Finally, regarding attributes, you must demonstrate a commitment to being an active part of an environment that promotes equality of opportunity whilst recognising and valuing diversity, and the ability to keep focused and maintain a high level of attention to detail.
Working arrangements
This is a full time, permanent post. Your normal place of work will be Stockport, and they support hybrid working and flexible working requests.
Why apply?
As well as a great place to work, they offer a range of benefits including:
- Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
- Enhanced sick, maternity, paternity, shared parental and adoption pay
- Paid volunteer days
- Health Cash Plan
- Pension scheme with employer matched contributions up to 6%
- Employee Assistance Scheme
- Cycle to Work Scheme
- Childcare Allowance
- Paid volunteering days – three days per year for full time staff
They aim to practice what they preach and offer a flexible person-centred working environment. They are open to considering requests for job-share or part-time working. They are open to exploring flexible working patterns. They're committed to equality of opportunity for all and they are explicitly trans inclusive. They welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
Key dates
Closing date for applications: 21st August 2026
Interview date: 1st September 2026
Trading Support Assistant in Stockport employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Trading Support Assistant in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hireful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hireful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trading Support Assistant in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hireful:Your cover letter is your chance to shine! Tell us why you want to work at Hireful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hireful!
How to prepare for a job interview at Hireful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
