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- Tasks: Coordinate maintenance and repairs, ensuring high-quality service across national contracts.
- Company: Join a busy, customer-focused service team in a dynamic environment.
- Benefits: Salary up to £30,000, with a 1 Year Fixed Term Contract.
- Why this job: Be the backbone of operations, keeping everything running smoothly and efficiently.
- Qualifications: Strong organisational skills and experience with service systems or scheduling tools.
- Other info: Great opportunity for career growth and to make a real impact.
The predicted salary is between 24000 - 36000 £ per year.
Here's your chance to join a busy, customer-focused service team, where you'll play a critical role in ensuring high-quality maintenance and repairs across national contracts. If you're organised, proactive, and enjoy keeping things running smoothly in a busy operation, this could be your next move. Read on!
In this role you'll be working closely with a team of Field Engineers, to plan and coordinate reactive and planned maintenance, ensuring SLAs and budgets are met. This role is based just outside of Watford, Hertfordshire - easily commutable from Harrow, Wembley, Barnet, St Albans, etc. Salary up to £30,000 depending on your experience, this is a 1 Year Fixed Term Contract to cover a period of maternity leave.
What you’ll be doing:
- Logging and closing jobs, allocating jobs to Engineers, to meet daily SLAs
- Maximising daily job completion rate and reallocating jobs where needed
- Maintaining accurate data and reporting for internal teams and clients
- Monitoring SLAs and KPIs to ensure contractual obligations are met
- Sending out quotes, resource planning, and emergency work scheduling
Maybe you’ve worked in a Facilities Management helpdesk, or as a Scheduler for engineers? This job would be a great match.
What we’re looking for:
- Strong organisational and communication skills, confident in dealing with internal and external stakeholders
- Experience with service systems, CRM, or field-service scheduling tools (e.g., ServiceMax, Salesforce, Dynamics)
- Knowledge of reactive/planned maintenance scheduling and KPI reporting
- Customer-focused, team-oriented, and reliable, with a commitment to continuous improvement
- Experience in the foodservice industry would be a bonus
If you’re customer-focused, proactive, resilient under pressure and have great problem-solving skills, this job is for you! Apply today.
Engineering Service Coordinator - 1 Year FTC in Stevenage employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Service Coordinator - 1 Year FTC in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your organisational skills and experience with service systems can help them meet their SLAs and KPIs.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've successfully managed reactive and planned maintenance in previous roles to demonstrate your fit for the Engineering Service Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Engineering Service Coordinator - 1 Year FTC in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and communication skills, as well as any relevant experience with service systems or scheduling tools.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Engineering Service Coordinator role. Share specific examples of how you've successfully managed maintenance schedules or worked with teams to meet SLAs.
Showcase Your Customer Focus: Since this role is all about being customer-focused, make sure to include any experiences where you’ve gone above and beyond for clients or stakeholders. We love seeing that commitment to service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hireful
✨Know Your Stuff
Make sure you understand the role of an Engineering Service Coordinator inside out. Familiarise yourself with key terms like SLAs, KPIs, and maintenance scheduling. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised work and ensured everything ran smoothly, especially under pressure.
✨Communicate Effectively
Practice clear and concise communication. You’ll be dealing with both internal teams and external stakeholders, so demonstrate your ability to convey information effectively. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and approachable.
✨Be Customer-Focused
This role is all about customer service, so be prepared to discuss how you've handled customer interactions in the past. Share specific examples where you went above and beyond to meet customer needs, and highlight your commitment to continuous improvement in service delivery.
