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- Tasks: Support customers at the trade counter and handle queries via phone and email.
- Company: Join a respected nationwide mechanical component distributor with great career progression.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and a competitive salary.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: Experience in trade retail and strong communication skills are essential.
- Other info: Full training provided, plus a chance to earn bonuses for callouts.
The predicted salary is between 21600 - 28800 £ per year.
Do you have experience working on a Trade Counter or in a trade retail environment? Want to work for a nationwide, UK organisation with great progression opportunities? Look no further.
Working for this well-established mechanical component distributor as a Trade Counter Assistant, you will provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.
Salary: Up to £27,000 Per Annum + Callout Bonus + Benefits
Location: Southampton
Role Type: Full time, permanent role.
Benefits: Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance.
The Role:
- You will deal with incoming queries from customers over the phone and via email (a high level of written & spoken English is essential!).
- This will see you taking orders down and filling in picking slips to be given to the warehouse so that your colleagues can pick, pack and ship out the delivery to the customer.
- There will also be a face-to-face element of the role as there is a trade counter within the branch that you will also service customers for.
- You will ensure it is kept stocked up and looking presentable.
- There will very occasionally be a need for you to drive and deliver specific parts to customers, so a full valid UK driving license is required for this position.
- The call out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a rota basis and a bonus is payable for each callout.
- A FLT licence would also be advantageous but not essential as training will be provided.
Why not apply today and begin a new career within a respected organisation who want to see you succeed?
Trade Counter Assistant in Southampton employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. We want to see your enthusiasm for the role and how you can contribute to their success.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers face-to-face and over the phone, brush up on your communication techniques. We recommend role-playing common scenarios to feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. We believe that making connections can give you an edge and help you learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Trade Counter Assistant in Southampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have in a Trade Counter or trade retail environment. We want to see how your background fits with what we do, so don’t hold back on those relevant skills!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Trade Counter Assistant. Mention specific responsibilities from the job description and how your skills align with them. We love seeing that extra effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hireful
✨Know Your Trade
Familiarise yourself with the products and services offered by the company. Being able to discuss specific mechanical components or trade counter operations will show your genuine interest and understanding of the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone and face-to-face, practice articulating your thoughts clearly. Role-play common customer scenarios with a friend to boost your confidence in handling queries effectively.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you successfully resolved customer issues or improved satisfaction. Highlighting your experience in a trade retail environment will demonstrate that you’re a great fit for the position.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific situations on the trade counter. Think about scenarios like managing stock levels or dealing with difficult customers, and be ready to share your thought process and solutions.
