At a Glance
- Tasks: Manage business travel bookings and provide support during flight disruptions.
- Company: Leading global travel management company with a focus on meaningful connections.
- Benefits: Competitive salary, 25 days leave, pension, and health services.
- Other info: Work independently in a dynamic environment with opportunities for growth.
- Why this job: Enjoy the flexibility of homeworking while making a real impact in travel logistics.
- Qualifications: Experience as a Business Travel Consultant and knowledge of GDS platforms.
The predicted salary is between 28000 - 30000 £ per year.
Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles?
This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team.
As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline.
You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.
Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.
What you'll be doing: Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations.
Provide calm, decisive support to travellers during live flight disruptions.
Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.
Produce highly structured handover notes for the morning teams to ensure zero gaps in service.
Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.
This is a company that believes in meaningful connection, without the daily commute!
This is a home working role, but you must be happy to visit theoffice in Liss, Hampshire, once per month as a minimum (more if you want!) What you need: Proven background working as a Business Travel Consultant within a fast-paced TMC environment.
Strong, fluid working knowledge of major GDS platforms Sabre and/or Amadeus.
A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision.
Exceptional written and verbal communication skills, specifically for writing airtight team handovers.
Previous experience specifically within an Out-of-Hours or 24/7 travel team.
Why you'll love this job: Competitive basic salary circa £28-30k plus bonus 25 days annual leave plus bank holidays Pension, Company sick pay Staff discounts, health and wellbeing services If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering \"first-time-right\" solutions under pressure, this is the job for you.
Apply today!
TPBN1_UKTJ
Out of Hours Business Travel Specialist in Southampton employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Specialist in Southampton
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Hireful who are looking for fresh talent for roles like Out of Hours Business Travel Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Hireful and give you a leg up for your Out of Hours Business Travel Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Out of Hours Business Travel Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Out of Hours Business Travel Specialist in Southampton
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Out of Hours Business Travel Specialist role at Hireful.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Out of Hours Business Travel Specialist position at Hireful.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Hireful.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Hireful's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Out of Hours Business Travel Specialist.
How to prepare for a job interview at Hireful
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Hireful.
