At a Glance
- Tasks: Manage business travel bookings and provide support during flight disruptions.
- Company: Leading global travel management company with a focus on meaningful connections.
- Benefits: Competitive salary, flexible hours, 25 days leave, and staff discounts.
- Other info: Home working role with monthly office visits in Kew, West London.
- Why this job: Enjoy the out-of-hours lifestyle while solving complex travel challenges.
- Qualifications: Experience as a Business Travel Consultant and strong GDS knowledge.
Are you an experienced Business Travel Consultant who thrives on independence and loves solving complex logistical puzzles? This leading global travel management company is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team for a 12-month maternity cover contract. As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline. You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends. Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.
What you'll be doing:
- Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations.
- Provide calm, decisive support to travellers during live flight disruptions.
- Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.
- Produce highly structured handover notes for the morning teams to ensure zero gaps in service.
- Act decisively in line with corporate incident management processes.
- Maintain a comprehensive understanding of varied client travel policies by confidently navigating internal SharePoint knowledge systems.
- Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.
This is a company that believes in meaningful connection, without the daily commute! This is a home working role, but you must be happy to visit the office in Kew, West London, once per month as a minimum (more if you want!).
What you need:
- Proven background working as a Business Travel Consultant within a fast-paced TMC environment.
- Strong, fluid working knowledge of major GDS platforms (such as Sabre, Amadeus, or Travelport).
- A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision.
- Exceptional written and verbal communication skills, specifically for writing airtight team handovers.
- Previous experience specifically within an Out-of-Hours or 24/7 travel team, or exposure to incident management protocols.
Why you'll love this job:
- Competitive basic salary circa £28-30k plus bonus.
- Flexible start and finish times.
- 25 days annual leave plus bank holidays.
- Pension, Company sick pay.
- Staff discounts, health and wellbeing services.
If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering "first-time-right" solutions under pressure, this is the job for you. Apply today!
Out of Hours Business Travel Specialist (1 Year FTC) in Southall employer: Hireful
Join a leading global travel management company that values independence and problem-solving in a dynamic work environment. With a strong focus on employee well-being, you will enjoy competitive salaries, flexible working hours, and generous leave policies, all while being part of a supportive team that fosters professional growth. This home-based role allows you to balance your personal life with meaningful work, making it an excellent opportunity for those who thrive in a fast-paced, out-of-hours setting.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Specialist (1 Year FTC) in Southall
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Hireful.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Hireful. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Out of Hours Business Travel Specialist (1 Year FTC) in Southall
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Hireful.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Hireful is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Hireful
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Hireful will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
