At a Glance
- Tasks: Lead and optimise travel operations while ensuring client success and smooth service delivery.
- Company: Rapidly growing global travel management group with a focus on technology and innovation.
- Benefits: Competitive salary, performance bonuses, flexible hybrid working, and great company perks.
- Other info: Flexible hours and a supportive environment for career growth.
- Why this job: Join a dynamic team and make a significant impact in the travel industry.
- Qualifications: Leadership experience in travel management and expertise in Sabre and ProTAS.
The predicted salary is between 65000 - 80000 £ per year.
Our client is not just looking for a manager to oversee the status quo. They are seeking a high-energy, high-skilled, leader of corporate travel operations and client success.
As an ambitious, rapidly scaling global travel management group , they are investing heavily in technology and expanding their international footprint.
This newly created, critical role is a key appointment for their senior team, bridging the gap between client strategy and technical execution.
If you are the undisputed technical authority, the calm voice in a crisis, and the leader who naturally connects systems, people, and P&L, then this is your next career defining step.
You will ensure smooth running across Operations, Client Success, Commercial, Technology, and Finance, serving as a senior client escalation lead and deputising for the Operations Director.
What You'll
Do: Evaluate, streamline, and scale operational standards, ensuring new business mobilizations are flawless.
Partner with Account Management to protect retention, drive service delivery, and resolve high-level client pain points.
Maximize productivity and control margins without compromising employee wellbeing.
Own the data.
Define and monitor operational KPIs/SLAs to deliver meaningful performance insights to the Senior Leadership Team.
This is an incredibly flexible, hybrid role , with flexi start/finish times and a balance between working from home and the office in West London (with their main HQ based in Hampshire).
A highly competitive basic salary is on offer, dependent on your experience, along with an excellent performance-related bonus scheme and company benefits.
- What We
- Need
- From
You: Leadership experience within a Travel Management Company (ideally you'll have worked from the ground up, to Team Leader, Supervisor, Manager) You must be a genuine Sabre Super-User with a practical, working knowledge of Pro TAS .
Proven experience leading multi-team, multi-location services and coaching operational managers into high-performing units.
Exceptional communication skills, advanced MS Excel capability, and the confidence to present complex operational data to executive stakeholders.
This is a critical vacancy for our client's global scaling strategy.
If you are a proactive, curious, and change-driven operations leader ready to make an immediate global impact, please apply with your CV today for a confidential discussion.
TPBN1_UKTJ
Head of Operations - Travel Industry in Southall employer: Hireful
At hireful, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our part-time roles, such as the Cleaning Assistant in Malvern, provide flexible hours that allow for a healthy work-life balance, while also presenting opportunities for personal growth and development within our community-focused environment. Join us to contribute to maintaining high cleanliness standards at The Downs, where your efforts are truly appreciated and rewarded.
