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- Tasks: Lead a compassionate helpline, ensuring support for those in crisis.
- Company: A dedicated charity helping missing persons and their families.
- Benefits: 28 days annual leave, pension contributions, and 24/7 support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporting vulnerable individuals and managing teams.
- Other info: Join a supportive team that values your humanity and growth.
The predicted salary is between 26800 - 33500 £ per year.
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
ABOUT THEM
Somebody goes missing in the UK every 90 seconds. Our client exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs them. They provide free, confidential support, help and advice by phone, email, text and live chat.
THE IMPACT YOU WILL HAVE
As a Senior Helpline Coordinator, you will help ensure their award winning, high quality, 7‑day‑a‑week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
ABOUT YOU
You’ll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
WHAT THEY OFFER
Working for them means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value there. They are an independent charity that relies on donations.
HOW TO APPLY
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. They look forward to receiving your application. They reserve the right to withdraw this advert early if they receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026.
Interviews: 18th February 2026.
Start date: ASAP March 2026.
Benefits:
- 28 days annual leave per annum/pro rata plus statutory holidays on appointment.
- Additional annual leave days awarded on length of service.
- Company pension contribution.
- Life insurance (3 x salary).
- Employee Assistance Programme (EAP) including 24/7 support helpline.
- Interest-free Season Ticket Loans.
- Additional maternity pay and leave.
- Additional paternity pay.
- Additional sick pay* (*available after probation period passed).
Senior Helplines Coordinator employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helplines Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Helplines Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly, understand their mission, and think about how your experience aligns with their values. Practise common interview questions and be ready to share specific examples of your past work.
✨Tip Number 3
Showcase your skills! If you’ve got experience in safeguarding or managing teams, make sure to highlight that during your conversations. Use real-life scenarios to demonstrate your problem-solving abilities and how you can contribute to their helpline.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the organisation. Don’t forget to tailor your CV and supporting statement to reflect why you’re the perfect fit!
We think you need these skills to ace Senior Helplines Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Helplines Coordinator role. Highlight your relevant experience supporting children and vulnerable adults, and don’t forget to showcase your leadership skills. We want to see how you can make a difference!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re a great fit for the role and how your values align with ours. Be genuine and let your passion for helping others come through.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging. We love a good story, so if you have relevant experiences, share them!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at hireful
✨Know the Mission
Before your interview, take some time to really understand the mission of the organisation. They focus on helping those who are missing someone, so think about how your values align with theirs. Be ready to share why this cause resonates with you and how you can contribute to their vision.
✨Showcase Your Experience
Highlight your frontline experience and any supervisory roles you've held. Prepare specific examples of how you've supported vulnerable individuals or managed teams in crisis situations. This will demonstrate your capability to handle the responsibilities of a Senior Helplines Coordinator.
✨Demonstrate Safeguarding Knowledge
Since safeguarding is crucial for this role, brush up on your knowledge of risk assessments and referral processes. Be prepared to discuss scenarios where you've had to make safeguarding decisions, showcasing your sound judgement and calm approach under pressure.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the helpline's operations, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
